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Field Services Engineer
1 month ago
Title: Field Service Engineer
Location: Greater Edmonton Area, AB
- Must be comfortable with daily travel
Salary: 85k + Benefits + 10% performance based bonus
Must Haves:
- 0 - 2 years related field experience
- Electronics experience
- Electronic testing equipment
- Solid computer skills
- Time management skills
- Bachelor's degree
- Valid G class drivers license
Nice to Have Skills & Experience:
- Networking experience
- IT infrastructure experience (on prem & cloud)
- Knowledge of chemistry/biomedical technology experience is a plus
- Robotics experience
Roles/Responsibilities:
- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
- Provides coverage to customers within 24 hours of notification.
- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
- Determines correct inventory levels of repair parts with supply lines.
- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
- Keep management advised of issues and developments.
- Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
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