Field Services Engineer

1 month ago


Greater Edmonton Metropolitan Area, Canada Insight Global Full time

Title: Field Service Engineer

Location: Greater Edmonton Area, AB

  • Must be comfortable with daily travel

Salary: 85k + Benefits + 10% performance based bonus

Must Haves:

- 0 - 2 years related field experience

- Electronics experience

- Electronic testing equipment

- Solid computer skills

- Time management skills

- Bachelor's degree

- Valid G class drivers license

Nice to Have Skills & Experience:

- Networking experience

- IT infrastructure experience (on prem & cloud)

- Knowledge of chemistry/biomedical technology experience is a plus

- Robotics experience

Roles/Responsibilities:

- Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.

- Provides coverage to customers within 24 hours of notification.

- Schedules and manages preventive maintenance and unscheduled visits to instrument sites.

- Determines correct inventory levels of repair parts with supply lines.

- Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

- Works with Product Application Engineers to resolve quality issues and advise of issues and developments.

- Keep management advised of issues and developments.

- Ensure instrumentation is in compliance with regulatory requirements and quality control standards.



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