Product Director

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health.

- We create opportunities for New Yorkers through housing affordability.

- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. ---

Your Team:

Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work.

HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.

The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.

Your Impact:

As the Product Director of HPD Tech, you will report to the Product Executive Director and will serve as the voice of the business and work on a highly collaborative, cross-functional agile team required to support the vision. The Product Director is responsible for driving the development of the highest value product for HPD’s business units. This position will manage multiple product teams and be responsible for the development of new products and maintenance of existing products.

Your Role:

The Product Director will work with internal stakeholders to understand Section 8 Subsidy Program administration business process, goals within the Housing Access Stability (HAS) division and ensure the proper technology solutions are implemented to support these goals. This position will support work on multiple technology projects related to HAS.

The New York City Department of Housing Preservation and Development (HPD) administers a number of rental subsidy programs. The majority of rental assistance is provided through the Section 8 Housing Choice Voucher (HCV) program, making up 80 percent of the rental assistance administered by HPD. In total, HPD serves over 39,000 households in all five boroughs. Over 9,000 landlords currently participate in HPD's programs. Section 8, also known as the Housing Choice Voucher (HCV) program, provides federal funding for subsidies that help eligible low-income families rent decent, safe, and affordable housing in a neighborhood of their choice. Other rental assistance provided by HPD includes Continuum of Care Shelter Plus Care (CoC SPC), Continuum of Care Moderate Rehabilitation Single Room Occupancy (CoC Mod SRO), NYC 15/15, and Moderate Rehabilitation (Mod Rehab). HPD also administers a limited number of Emergency Housing Vouchers, which were allocated through the American Rescue Plan (2020).

The Product Director must ensure the needs of the business are represented and incorporated into products while keeping product direction aligned with HPD’s strategic goals. Proactively anticipates business needs and incorporates those needs into proper product plans. The Product Director will handle a scope of responsibilities that span product strategy and vision and user interaction to be the ultimate product champion and owner.

Your Responsibilities:

- Oversee multiple product teams and serve as a product leader. Drive prioritization of products, features, enhancements and owning the short, mid, and long-term roadmaps that align with the strategy.

- Develop a deep understanding of products, business, and future product opportunities.

- Meet with internal stakeholders to understand the business objectives and rationale behind specific user requests.

- Collaborate cross-functionally to create a best-in-class user experience and solution.

- Resolve questions and provide clarifications raised by the engineering team during the development process.

- Review the test plans to ensure that developed solutions will meet defined requirements.

- Assist the product team for training and the demonstration of new product features.

- Actively participate in regular activities of an agile team, including inspection and acceptance/rejection of completed work.

- Monitor and manage release plan and communications.

- Work on managing or providing management oversight on projects involving one or multiple vendor engagements.

- Attract and build a diverse, high-performing team with the capabilities needed to achieve current and future business objectives. Balance the development of existing employees while bringing in new and diverse external and internal talent.

- The successful candidate should come with 8 or more years of product management experience and significant experience leading product teams preferably with city government. The candidate should be comfortable working through complex issues with varying levels of personnel.

- This position will include all the incumbents’ duties.

Required Skills:

- 8+ years of experience with managing/leading projects with SLC and Agile Software development methodology.

- 5+ years of experience overseeing teams that build scalable products.

- Experience managing a team of 15+ technology members.

- Experience planning and tracking projects using tools like Microsoft Project Plan, MSPO, JIRA and in developing various dashboards and reports using these tools.

- Experience working on Maintenance-Repair-Operations (MRO) projects and tasks and managing SLA based tickets to delivery.

- Excellent communication skills.

Preferred Skills:

- Any experience/knowledge in building web services, Microservices, MVC, WebAPI, XML, XSL, XSLT & SOAP, C#, JAVA, Java Script, C, VBSCRIPT, HTML5, AngularJS, JavaScript, Angular, SQL Server , SSIS and Oracle and highly scalable applications will be a plus.

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NOTE: Only those candidates under consideration will be contacted. This position is open to applicants who filed for an exam or those who are already permanent in the Computer Systems Manager title.

Please indicate in your cover letter whether you have filed for an exam or are already permanent in the Computer Systems Manager title. Applicants who filed for an exam will be required to produce a copy of their Order Confirmation Receipt at time of interview for verification.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and various unions.

NYC residency is not required.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Requirement
New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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