Information Officer and Lead Information Officer

Information Officer and Lead Information Officer Requisition ID: 78498 – Ministry: Forestry and Parks – Location: Grand Prairie, Peace River, Saskatoon Island Provincial Park, Young’s Point Provincial Park, Moonshine Lake Provincial Park, Historic Dunvegan Provincial Park – Full-Time – 40 hours per week – Temporary (Seasonal Hiring) – Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) – Salary: $23.28–$29.46 per hour – Closing Date: Open until suitable candidate found. Role Responsibilities Provide exceptional customer service as the first point of contact for day users and overnight campers, greeting and welcoming visitors in a friendly, approachable, and professional manner. Use SHOP.AlbertaParks.ca and ASPIRA software to educate the public on the Alberta Parks Reservation System and register campers, update visitor information, enter self‑registration data, and process payments or refunds. Participate in all required visitor service operations, which may include camper compliance, retail services, group unit counts, and public information sharing. Operate cash register and point of sale machine with proficiency in ASPIRA software, ensuring floats and cash outs are accurate and balanced. Perform retail sales of product and services, including firewood, concession items, ice, ice cream, and rentals (where applicable). Manage inventory control, restocking merchandise, general tidiness, and reporting low‑stock items to the supervisor. Support the Park Ranger program by providing accurate and timely key information to the public and collecting and reporting visitor usage and interaction statistics. Travel by foot or off‑highway vehicle to rove campgrounds and day‑use areas to communicate and engage with a wide range of park users. Coordinate day‑to‑day tasks of the IO team, ensuring daily procedures are followed. Provide ongoing support to IOs through regular check‑ins, one‑on‑one training, and seasonal performance reviews. Review and reconcile revenue, ensuring accurate data entry and creating bank deposits. Assist with inventory ordering for booth and store supplies, ensuring availability during peak campground times. Maintain knowledge of relevant recreational and tourist opportunities to respond to in‑person and telephone/email requests for information regarding facilities, public safety, and travel opportunities. Support the distribution of information‑based communications such as posters, brochures, and program advertisements throughout the park. Qualifications and Experience High school diploma (minimum). Preferred experience with point‑of‑sale machines, retail, cash handling, and/or customer service. Related experience may be considered on a one‑year‑equivalent basis. For Lead Information Officer: one year of supervisory or leadership experience and customer service experience. Strong written and verbal communication skills, with the ability to clearly communicate with the public. Available to work weekend, evening, and holiday shifts during the season. Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher). Current Standard First Aid and CPR Level "C"/AED Certificate. Valid Alberta Class 5 driver’s license or equivalent. Valid Driver's Abstract and Defensive Driving certificate. Criminal Record Check. Valid Workplace Hazardous Materials Information System (WHMIS) certificate. Experience with Campbelladians operations, campground etiquette, and surrounding park amenities is an asset. Experience with SHOP.AlbertaParks.ca and/or AspiraOne is an asset. Excellent interpersonal and communication skills. Independent problem‑solving and adaptability. Terms of Employment Seasonal contract (anticipated May 2026 start and early September 2026 end). Position requires 40‑hour work week, including evenings, weekends, and holidays throughout the summer as required. Access to reliable transportation to and from the place of work is required. Adherence to Alberta Parks Uniform Policy. Selected candidates will need to provide three work‑related references including their most recent supervisor. Training will be provided to successful candidates. Positions may require outdoor work in a variety of weather conditions. Shared rental staff housing may be available, dependent on park location. #J-18808-Ljbffr