Sr. Systems Engineer

Join to apply for the Sr. Systems Engineer (Networking) role at PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses. Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace. PagerDuty is seeking a Senior Systems Engineer to join our diverse, customer‑focused team. As a Senior Systems Engineer, you will report to the Sr. Director, IT Operations & Security and be primarily responsible for designing, implementing, and maintaining our critical network infrastructure, while also supporting Systems Engineering functions. Your work will ensure our global offices and cloud environments are highly available, performant, and secure, while our internal systems run smoothly. This is an exciting opportunity to architect and evolve our global network, apply a security‑first mindset, and leverage automation across both networking and systems domains. This role is expected to come into our Toronto office at least 2 times per week , so you can thrive in your new role and fully embrace being a Dutonian Key Responsibilities Architecture & Design – Design and implement scalable solutions across our global infrastructure—including office networks, endpoints, and cloud environments (AWS, GCP, Azure)—with a focus on reliability, security, and user experience. Operations & Reliability – Own day‑to‑day operations of core infrastructure services (network, endpoints, identity, and access), ensuring availability, performance, and scalability across sites and cloud platforms. Incident Response & Troubleshooting – Provide Tier 2/3 incident response and problem‑solving for complex infrastructure issues (network, systems, and connectivity), driving swift resolution and thorough root cause analysis to minimize impact. Security & Access Controls – Implement and maintain security controls and policies across the network and systems, including firewall rules, segmentation, zero‑trust principles, and IAM (Entra, Azure AD, Okta) to ensure secure, consistent access. Monitoring, Analysis & Optimization – Use monitoring, logging, and packet analysis tools to detect, diagnose, and remediate performance and reliability issues; proactively recommend and implement improvements across infrastructure components. Automation & Integrations – Develop and maintain automation (e.g., Python, PowerShell, Bash, Ansible, Terraform, Workato, Zapier) to standardize configurations and streamline workflows for endpoints, network, identity, and access management. Cloud & SaaS Infrastructure Support – Partner with infrastructure and security teams to ensure network, endpoint, identity, and SaaS integrations follow best practices in Azure, AWS, and/or GCP, supporting secure and scalable hybrid environments. Support & Enablement – Provide advanced support to employees globally using ITSM tools such as Jira, and contribute to internal knowledge sharing and, where needed, user‑facing training materials. Documentation & Standards – Maintain clear, comprehensive documentation for infrastructure configurations, standards, runbooks, and procedures to support repeatable and reliable operations. On‑Call & Alerting – Create, manage, and respond to alerts (PagerDuty) for infrastructure services and participate in the on‑call rotation to ensure 24/7 coverage. Basic Qualifications 8+ years of experience in enterprise network engineering and operations. 5+ years in a systems administration/engineering or IT support environment. Professional network certification (e.g., CCNP, JNCIP, or equivalent) or equivalent hands‑on experience. Extensive experience with TCP/IP networking and routing protocols (e.g., BGP, OSPF), as well as experience with VPNs, wireless, and modern networking concepts in large-scale distributed environments. Demonstrated proficiency with network automation using Python, Ansible, Terraform, or similar tools. Experience working with IAM tools (Entra, Azure AD, Okta) and processes (account lifecycle, permissions, privileged account management). Experience supporting a mixed endpoint environment including macOS and Windows. Technical Skills Deep knowledge of routing, switching, VPN, DNS, DHCP, and network segmentation. Experience with firewall platforms (e.g., Palo Alto) and network security solutions (e.g., Zscaler, Cloudflare WARP). Proficiency with packet analysis and network monitoring tools. Strong scripting skills (e.g., Python, PowerShell, Bash). Experience with configuration and patch management tools (e.g., Intune, Jamf) and asset management solutions. Experience working in cloud environments (AWS, GCP, and/or Azure), including cloud networking concepts (VPCs/VNets, peering, security groups, routing). Preferred Qualifications Strong background in network security, including DDoS mitigation, IDS/IPS, and zero‑trust architecture. Experience designing and optimizing global WAN and hybrid cloud connectivity. Familiarity with the full VDI lifecycle, from design and implementation to optimization and ongoing maintenance. Track record of mentoring engineers, leading cross‑functional technical initiatives, and influencing architecture and strategy in a global team environment. Ability to independently lead troubleshooting efforts for complex, cross‑domain (network + systems) issues. Strong communication and interpersonal skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders. Ability to work independently and collaboratively as part of a distributed, global team, and to influence leadership in setting group objectives and technical direction. Location Restrictions PagerDuty cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. Compensation & Benefits The base salary range for this position is 98,000 – 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Typical benefits include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company‑wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program. #J-18808-Ljbffr