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Team Leader, HR Shared Services Support

3 months ago

Mercier Southeast, Canada COGIR Immobilier Full time
POSITION DESCRIPTION: We are currently looking for a Team Leader, HR Shared Services Support, to join our Payroll and Human Resources team in Brossard. This person must be dynamic, focused and have excellent customer service skills. We offer a flexible environment and opportunities for growth.
ROLE AND GENERAL RESPONSIBILITIES:
Act as the first point of contact and support for businesses under management regarding matters related to payroll, benefits and the Employer D payroll processing system;
Answer calls or voicemails from companies under management through the central HR shared services IVR toll-free number;
Be a central point of contact and front-line support for businesses under management;
Complete registrations and follow up on terminations of employment regarding social benefits;
Ensure that the team has the tools and resources necessary to accomplish its tasks;
Enter data into the benefit provider group database;
Maintain employee information in the database and ensure it is up to date;
Manage all files and calls to meet our customer service standards;
Manage cases (tickets) via Zendesk;
Other tasks will be entrusted to him.
Process new hires, terminations and position changes in Employer D;
The Team Lead is responsible for managing the performance of the HR Shared Services Support team;
EXPERIENCE AND QUALIFICATIONS:
Professional or college diploma in accounting or human resources, any combination of studies and experience deemed relevant will be considered;
Relevant experience related to the role;
Bilingual French and English (speaking, reading, writing);
Good knowledge of Ms Office, particularly Excel.
BENEFITS:
Free parking
Possibility of advancement
Telemedicine
Vacation
Group insurance
Hybrid teleworking
Special days off
anniversaire
Recognition program
Group Insurance
Personal leave
Employee Assistance Program
JOB STATUS:
Permanent: Full Time
JOB SCHEDULE:
Day time