Compliance Manager

5700 Yonge St, North York, ON M2N 5M9, Canada Job Description Posted Monday, October 20, 2025 at 4:00 AM Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work‑life balance Competitive compensation and benefits packages Work‑life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment We’re looking for our next Compliance Manager (Flexiti). Could It Be You? The Compliance Manager will be responsible for developing, implementing, and overseeing a comprehensive Compliance Management program for Flexiti Financial. This individual will ensure adherence to all applicable federal and provincial regulatory requirements related to consumer lending, credit card operations, consumer protection, privacy, and anti‑money laundering (AML). This is a high‑visibility, single‑incumbent role requiring a proactive self‑starter with expert knowledge of the Canadian financial services regulatory environment. In this role, responsibilities include but are not limited to: Develop, maintain, and continuously enhance the organization’s Compliance Management System, policies, procedures, and internal controls relevant to unsecured consumer lending. Act as the primary subject matter expert on all applicable Canadian legislation, including but not limited to provincial consumer protection acts (e.g., disclosure requirements, cost of borrowing), Personal Information Protection and Electronic Documents Act (PIPEDA), and Anti‑Money Laundering (AML)/Anti‑Terrorist Financing (ATF) regulations. Monitor the regulatory landscape for changes, assess their impact on Flexiti’s operations, and ensure timely implementation of necessary policy and process updates. Manage compliance documentation, ensuring it is current, accurate, and readily available for internal and external reviews/audits. Monitor various company related approvals and licenses to ensure kept up to date Develop and deliver compliance training for employees and relevant third‑party partners (e.g., merchant personnel), covering core areas like consumer protection and conduct. Provide timely and accurate compliance guidance to business units on new product initiatives, marketing campaigns, operational changes, and technology implementations. Manage and resolve escalated issues, ensuring potential complaints are efficiently redirected to the appropriate internal teams for resolution. Detect and mitigate violations of regulatory or internal policy requirements Support Flexiti on all regulatory inquiries and examinations Development of the Compliance Committee and gathering information for related reports Development of compliance controls for new products So are YOU our next Compliance Manager (Flexiti)? You are if you… Have a Bachelor’s degree in Finance, Business, Law, or a related field. Have 5+ years of experience in a compliance, risk management, or audit role within the financial services industry, with a focus on unsecured consumer lending, credit cards, or retail financing. Have expert knowledge of the Canadian regulatory framework governing consumer credit, including provincial cost of credit and disclosure regulations, consumer protection laws, and federal AML/ATF requirements. Have proven experience designing and operating a Compliance Management System (CMS) and performing compliance risk assessments and testing. Can work independently as the designated compliance function, taking full responsibility for the program with minimal supervision. Have commitment to high ethical standards and the ability to make difficult, risk‑based decisions under pressure. Have exceptional attention to detail in reviewing documentation, policies, and regulatory text, coupled with strong analytical skills to assess complex regulatory requirements. Have excellent written and verbal communication skills, with the ability to translate complex legal and regulatory concepts into clear, actionable guidance for business teams and to articulate risk to senior leadership. Can build trust and effective working relationships across all levels of the organization and with external partners (e.g., merchants) to foster a culture of compliance. Please note: This role will be required to be in office 3 days a week Sounds like you? Click below to apply At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr