Sr. Business Systems Analyst

Sr. Business Systems Analyst (Salesforce) Join to apply for the Sr. Business Systems Analyst (Salesforce) role at TD . Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: Technology Solutions Pay Details: $76,800 - $115,200 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Overview We are seeking a highly skilled Senior Salesforce Business Systems Analyst (BSA) with 6–8 years of experience in delivering scalable, business‑driven Salesforce solutions. The ideal candidate will bridge business needs with technical capabilities, drive end‑to‑end requirement analysis, collaborate with cross‑functional teams, and support complex Salesforce initiatives across Sales, Service, Experience Cloud, and integrated systems. Key Responsibilities Business Analysis & Stakeholder Management Partner with business stakeholders (Sales, Service, Marketing, Operations, CX) to gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows. Facilitate workshops, requirement sessions, and solution discussions to translate business needs into functional Salesforce capabilities. Develop and own end‑to‑end process documentation, including as‑is and to‑be workflows, impact assessments, and gap analyses. Serve as the primary point of contact between business teams and technical/development teams. Support release planning, project prioritization, and roadmap discussions with product owners. Technical Responsibilities Convert business requirements into detailed functional and technical specifications for Salesforce configuration and custom development. Work closely with Salesforce Admins/Developers to design scalable solutions using Apex, LWC, Flows, SOQL. Custom Objects, Permission Sets, Validation Rules. Sales Cloud, Service Cloud, Experience Cloud. Integrations via REST/SOAP APIs, middleware (MuleSoft), and external systems. Perform data analysis, data mapping, and assist with data migration, cleansing, and transformation logic. Conduct feasibility assessments, impact analysis, and dependency mapping for new features. Assist in performing system configurations (if needed): Flows, page layouts, reports/dashboards. Validate technical solutions through design reviews, working sessions, and UAT support. Testing & Quality Assurance Validate system functionality, integration behavior, data accuracy, and business rules. Ensure defects are documented, triaged, and resolved efficiently. Project Delivery & Governance Lead solution delivery with Agile/Scrum methodology, participating in grooming, sprint planning, and retrospectives. Collaborate with Product Owners, Tech Leads, Developers and QA for smooth release management. Ensure compliance with governance standards, documentation norms, and security best practices. Support post‑deployment validation and change adoption. Required Skills & Experience 6–8 years of experience as a Salesforce BSA or similar hybrid Business Analyst/System Analyst role. Strong understanding of Salesforce platform capabilities, limitations, and best practices. Demonstrated experience in Sales Cloud and Service Cloud; Experience Cloud or Marketing Cloud is a plus. Solid understanding of Apex fundamentals, integration patterns, API concepts, and data model design. Proficiency in writing user stories, data flow, process maps (Visio), hands‑on experience with SOQL, data loader, and Salesforce reporting. Strong analytical skills with the ability to perform root cause analysis and propose effective solutions. Experience working in Agile/Scrum environments. Excellent communication, facilitation, presentation, and documentation skills. Salesforce certifications preferred: Salesforce Admin (ADM‑201), Platform App Builder, Business Analyst Certification (highly preferred). Cloud‑specific certs are an asset. Preferred Skills Experience working with Case Management or Einstein Analytics. Experience in multi‑org, enterprise‑level environments. Ability to influence stakeholders and drive alignment across technical and business teams. What We Offer Opportunity to work on enterprise‑scale Salesforce programs. Collaborative team environment with architects, developers, and cross‑functional leaders. Career growth opportunities including certifications and leadership responsibilities. Additional Information TD is deeply committed to being a leader in customer experience, and we believe all colleagues, no matter where they work, are customer facing. We innovate to enhance the customer experience and build capabilities to shape the future of banking. Through regular leadership and development conversations, mentorship, and training programs, we support you towards your goals. As an organization, we keep growing – and so will you. Language Requirement (Quebec Only) Sans Objet Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: Banking Equal Opportunity Employer TD is committed to providing fair and equitable compensation opportunities to all colleagues. TD is a nondiscriminatory employer. #J-18808-Ljbffr