IT Technician

1 month ago

Greater Vancouver, Canada Bloom Recruitment Inc Full time

Bloom Recruitment is in search of an intermediate level IT Technician to join our client's remote team as soon as possible.


Our client is a dynamic and expanding Managed Service Provider with a decade-long history of excellence. Serving a diverse clientele across Canada, they specializes in comprehensive IT solutions tailored to meet the needs of businesses in various sectors.


This opportunity offers competitive compensation, a robust benefits package, profit-sharing, and a starting allotment of 3 weeks of vacation. The ideal candidate will be a critical second point of contact, adept at troubleshooting, resolving technical issues, and ensuring client satisfaction through effective communication and service delivery.



RESPONSIBILITIES:


  • Provide technical support for clients' IT systems, including desktops, laptops, servers, printers, and networking equipment.
  • Troubleshoot hardware and software issues, and identify and implement solutions to resolve them.
  • Perform installations, configurations, and upgrades of IT equipment and software.
  • Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless access points.
  • Implement cybersecurity measures to protect client data and systems from threats.
  • Perform routine maintenance, system updates, and data backups to ensure business continuity.
  • Communicate with clients to understand their technical needs and provide timely support and solutions.
  • Document technical issues, solutions, and procedures in the company's knowledge base.
  • Collaborate with other team members to ensure seamless delivery of IT services and support.
  • Assist in planning and implementing IT projects for clients, such as system migrations and hardware deployments.



REQUIREMENTS:


  • Minimum of 3 years experience working with a Managed Service Provider (MSP) or in a similar IT support role.
  • Strong knowledge of IT systems, including Windows operating systems, Microsoft Office Suite, and common business software.
  • Proficiency in troubleshooting hardware and software issues, with a focus on desktops, laptops, servers, and networking equipment.
  • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Understanding of cybersecurity best practices and experience implementing security measures.
  • Excellent communication skills, with the ability to interact professionally with clients and team members.
  • Strong problem-solving skills and the ability to work independently or as part of a team.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Valid driver's license and reliable transportation for on-site client visits.



FOR YOU:


  • Fully remote work.
  • 3 weeks of vacation.
  • Competitive compensation with annual profit-sharing bonus.
  • Comprehensive benefits and wellness package.



If this role aligns well with your professional experience and aspirations, please apply with a copy of your resume today Thank you in advance to all interested applicants.

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