IT Support

**This is NOT a remote job. Attendance at customer offices in Greater Vancouver will be required.**

The Human IT Company has a current requirement for a full-time IT Support Technician. Using various support tools you will perform various support and maintenance tasks as assigned for Human IT's clients, both in person and via remote support tools. This is a very fast paced position, which will definitely challenge you You will be exposed to multiple different environments in any single day, and you will find yourself changing gears frequently as you respond to customer requests and trouble tickets. We guarantee you won’t get bored

The incumbent's duties will include site visits and direct customer interactions, therefore above average written and verbal communication skills are required. Work hours are slightly flexible, and customer service focused work experience in a field other than IT support is a definite asset.

**Personal Qualifications**
- Demonstrate respectful written and verbal communication skills
- Demonstrate attention to detail
- **Ability to drive a manual transmission vehicle**:

- **A clean driving record and valid Class 5 (or better) BC drivers license.**:

- Ability to stay calm and polite in the face of tense customers and situations
- Ability to translate technical matters from geek-speak to lay terms in a respectful way
- Ability to multi-task, prioritize, and meet all the required deadlines and expectations
- Ability to work independently as well as part of a team
- Verifiable experience in an industry other than computers or IT

This role would best suit an experienced technology worker with 2-4 years of professional, corporate computer support experience, and who is looking to expand their skill set. You will have a thorough understanding of the Wintel platform, as well as recent verifiable experience with most the following:
**Technical Qualification**
- Significant Office 365 administration experience (required)
- A+, Network+, or Security+ Certification (required)
- MCITP, MCSE, MCSA or MCP certifications
- Experience with Microsoft server technologies incl AD
- Experience with Microsoft workstation technologies (required)
- VPN
- Virus\ Malware Removal\ Tools
- Backups\ Disaster Recovery (required)
- Hypervisor experience in either ESXi or Hyper-V (or both)
- Experience with remote support and management (RMM) tools
- Wireless knowledge (required)

**Compensation**

A company phone and laptop will be provided for your work. A company vehicle is provided. This is a salaried position, DOE. We offer partial reimbursement of home Internet costs, as well as reimbursement of other approved expenses.

For permanent full-time employees, The Human IT Company offers extended benefits, company-paid professional development opportunities, as well as a supportive and encouraging environment with a strong culture of teamwork and morality. Permanent employees are also eligible to receive paid time off once per month, to volunteer with an organization of their own choosing.

References will be required during the interview process and will be verified.

**About The Human IT Company**

**Salary**: $41,400.00-$43,800.00 per year

**Benefits**:

- Automobile allowance
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Employees are expected to follow the expectations laid out in our customers' COVID policies. If our customer requires that a mask be worn on-site or that visitors be vaccinated, then it is expected that our employee will abide by those requirements.

Application question(s):

- Are you currently located in the Greater Vancouver area? This position is NOT suitable for 100% remote workers.

**Language**:

- English (required)

Work Location: Hybrid remote in Vancouver, BC V6P 4M3

Expected start date: 2023-07-10