Supervisor, Membership Sales

Overview Supervisor, Membership Sales and Services Location: YMCA Greater Moncton Position Type: Full-Time Salary Range: $38,000 – $42,000 annually Reports To: Director of Membership Sales and Services Position Overview The Supervisor, Membership Sales and Services plays a key leadership role in delivering exceptional member experiences and supporting the daily operations of Membership Services at YMCA Moncton. Reporting to the Director of Membership Services, this position provides direct supervision and guidance to front-line membership staff, ensuring high-quality service delivery, operational efficiency, and adherence to YMCA Canada standards, policies, and procedures. The Supervisor serves as a primary point of contact for member concerns, supports staff development and engagement, and fosters a welcoming, inclusive, and values-driven environment. This role also contributes to recruitment, training, and the promotion of YMCA initiatives, including fundraising and community events. Fluency in both English and French is needed. Responsibilities Serve as the primary point of contact for member concerns and feedback, ensuring prompt follow-up and effective resolution. Coordinate and oversee the daily workflow of the membership team; check progress and provide guidance to support efficient and high-quality operations. Act as a role model for members, volunteers, and staff by showing YMCA Moncton values of Integrity, Inclusiveness, and FUN. Support and promote YMCA initiatives, including fundraising campaigns, recognition programs, and organizational events, encouraging participation from staff and members. Supervise, coach, and support the ongoing training and development of membership staff to promote performance, engagement, and professional growth. Help with recruitment activities as needed, including participating in interviews, hiring, and onboarding of membership staff. Communicate proactively with the Director of Membership Services about member service concerns, operational issues, and any factors affecting service quality or standards. Complete administrative and operational tasks as assigned, ensuring accuracy, compliance, and alignment with YMCA policies, procedures, and standards. Core Competencies Member-Centered Service Excellence – Delivers responsive, inclusive, and high-quality service that enhances member satisfaction and engagement. Leadership and Staff Development – Provides effective supervision, coaching, and support to build staff capability and confidence. Communication and Interpersonal Effectiveness – Communicates clearly and professionally in both English and French; builds positive working relationships. Operational Effectiveness and Accountability – Manages daily operations efficiently while ensuring accuracy, compliance, and quality standards. Teamwork and Collaboration – Works collaboratively with colleagues to support organizational initiatives and goals. Adaptability and Flexibility – Responds positively to changing priorities, schedules, and member needs. Integrity and Values-Based Leadership – Demonstrates YMCA values in all interactions and decision-making. Skills and Qualifications Bilingual fluency in English and French is needed. Ability to work a flexible schedule, including early mornings, daytime shifts, evenings, and weekends. Minimum of two (2) years of customer service experience, with proven excellence in member-focused service. Strong interpersonal and communication skills, with a professional and approachable demeanor. Ability with computer systems, cash handling, and customer relationship management system. Current Standard First Aid and CPR certification (or willingness to obtain upon hire). Successful completion of a Criminal Record Check and Vulnerable Sector Check (required). Previous supervisory or management experience is considered an asset. Benefits Comprehensive extended health and dental benefits Paid vacation and statutory holidays Participation in the YMCA pension plan Professional development and training opportunities #J-18808-Ljbffr