Data Migrations Specialist

Join to apply for the Data Migrations Specialist role at Clio . Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary We are looking for a high‑output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team. You not only have the technical chops but also have mastered the art of customer experience to deliver on data migration sessions as part of a customer’s full life cycle, setting them up for long‑term success and consistently exceeding expectations. This role is open to candidates in Burnaby, Calgary, or Toronto. What your team does The Data Migrations team, part of our Customer Success Department, specializes in migrating customer data from legacy products into Clio. Responsibilities include exporting, importing, processing and cleansing data, performing ETL tasks, and supporting our customer onboarding function. We also collaborate with Customer Enablement and Product teams to automate processes and improve tooling. What you’ll work on Work closely with Sales and Customer Onboarding Specialists to ensure a smooth transition into our product. Perform data transformations and imports from various sources (often CSV and SQL) into Clio, handling escalated data processing cases. Provide superb customer service throughout the data migration process. Manage multiple client cases simultaneously with strict observance of tasks and deadlines. Communicate confidently and sensitively with customers and internal partners. Contribute to customer‑facing knowledge articles. Partner with Customer Enablement and Tech Esc teams to develop processes for data transformation, extraction, and training activities. Maintain a deep understanding of the Clio product and common workflows. Continuously seek process and technology improvements to enhance the customer journey and automate functions. Complete other duties as required. What you may have Healthy customer obsession and focus on delivering an exceptional client experience. Expertise in Microsoft Excel (e.g., proficiency with Lookups, Trim, IfError, and other formulas). Ability to recognize and interpret patterns. Proactive mindset and creative problem‑solving skills. Effortless communication skills, confident and sensitive to the needs of customers of all abilities. Experience with coding or scripting. Demonstrated keen interest in improving your craft, including the use of AI. Serious bonus points if you have Experience with Salesforce or other SaaS tools. Experience working with API‑driven applications. Proven track record in a dynamic startup environment. Bachelor’s degree or equivalent professional experience. What you will find here Competitive, equitable salary with top‑tier health, dental, and vision benefits. Hybrid work environment; local Clions expected to be in office at least twice per week. Flexible time‑off policy, encouraged 20 days off per year. $2,000 annual counseling benefit. RRSP matching and RESP contribution. Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years. The expected salary range for this role is $62,400 to $84,400 CAD, with separate bands for other regions based on local currency. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team values authenticity and works to foster an inclusive environment where all individuals feel valued and enabled to do their best work, regardless of location. We are committed to equal employment and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process; please let us know if you require any support. We only communicate with candidates through official @clio.com email addresses. Referrals increase your chances of interviewing at Clio by 2×. #J-18808-Ljbffr