Senior Manager, Supplier, Customer

Senior Manager, Supplier, Customer & Brand Quality Join to apply for the Senior Manager, Supplier, Customer & Brand Quality role at Give and Go Prepared Foods Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family, a leading North American manufacturer of baked goods. Join our energetic team that values respect, open communication, quality, and accountability. Job Overview Responsible for integrating Customer Quality and Supplier Management programs into the company’s Quality Management System to ensure consistent product compliance with internal and customer standards. Oversees key areas including private label quality, consumer complaint resolution, and quality protocols in product commercialization. Establishes and maintains supplier qualification and evaluation standards for ingredients and packaging aligned with the organization’s supplier quality expectations. Key Responsibilities Lead and enhance the Approved Supplier Program, including supplier quality procedures, risk assessments, audit schedules, performance scorecards, CoA verification, onboarding support, and alignment with global risk and continuity frameworks. Lead consumer complaint management by ensuring timely investigations, driving root cause corrective actions, analyzing trends, and partnering with plant teams to implement quality improvements and reduction goals. Maintain the approved supplier program, develop standard work for new ingredient or material approval ensuring compliance with internal and external standards. Develop supplier audit schedule based on risk-tiering in partnership with Mondelez Global Auditing. Partner with suppliers to improve quality and food safety compliance. Provide cross‑functional leadership with Give and Go QA teams, procurement, Mondelez supplier & customer quality and global teams. Actively live and role model Leadership competencies, holding self and direct reports accountable for a positive work environment. Provide leadership and direction to the Supplier, Customer and Brand Quality Teams. Ensure employees work in compliance with health and safety‑related legislation and company’s health and safety program. Implement and follow food safety and food quality programs and the GFSI system. Recipe For Success Bachelor of Science degree in Quality Assurance, Food Science, Microbiology, Chemistry, Biology or a related field. Minimum 8 years in Food Safety and Quality in the food industry. Hazard Analysis and Critical Control Point (HACCP) knowledge. Strong knowledge of quality principles, SPC, specification development, process capability, product standards, innovation processes, and product commercialization. Excellent communication and storytelling skills. Demonstrated cross‑functional leadership skills with the ability to coach, affect change and influence others. Experience implementing new processes and leading continuous improvement initiatives. Strong customer service, interpersonal skills and an approachable demeanor. Knowledge of CFIA/Health Canada/FDA/USDA/GFSI/HACCP regulations and standards. Excellent ability to focus and prioritize in a fast‑moving environment. Experience in the baking industry would be an asset. What We Can Offer Growth opportunities in a rapidly expanding company. Commitment to diversity, equity and inclusion. Learning and growth through a culture that encourages sharing ideas and experimentation. Interested and qualified candidates are invited to apply directly. Give and Go is committed to providing equal employment opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require accommodation to participate in the recruitment process, please contact us at citing “AODA” in the subject line. Give and Go Candidate Privacy Policy #J-18808-Ljbffr