Senior Manager, Supplier, Customer

Give & Go Prepared Foods a proud member of the Mondelēz family. We are a leading, and growing, North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic and team with deeply ingrained values of respect, direct and open communication, quality, and accountability, we'd love to have you join our team. Our Consumer Brands: two-bite brand, including two bite-brownies, Kimberley's Bakeshoppe, Mason St. Bakehouse, and The Worthy Crumb Pastry Co

It's an exciting time to part of the Give & Goteam as we are growing rapidly and want you to become a part of our growth and extraordinarily bright future

Job Overview:

Responsible for integrating Customer Quality and Supplier Management programs into the company's Quality Management System to ensure consistent product compliance with internal and customer standards. Oversees key areas including private label quality, consumer complaint resolution, and quality protocols in product commercialization. Along with establishing and maintaining supplier qualification and evaluation standards for ingredients and packaging, aligned with the organization's supplier quality expectations.

Key Responsibilities:

• Lead and enhance the Approved Supplier Program, including supplier quality procedures, risk assessments, audit schedules, performance scorecards, CoA verification, onboarding support, and alignment with global risk and continuity frameworks.
• Lead and oversee consumer complaint management by ensuring timely investigations, driving root cause corrective actions, analyzing trends, and partnering with plant teams to implement quality improvements and reduction goals.
• Responsible for the maintenance of the approved supplier program including maintaining the organization's supplier quality expectations and developing the standard work for new ingredient or material approval ensuring compliance with internal and external standards.
• Develop audit schedule (with direct reports) for suppliers based on risk-tiering (with Mondelez Global Auditing)
• Partner with suppliers to improve quality and food safety compliance
• Provide cross-functional leadership with Give and Go QA teams, procurement, Mondelez supplier & customer quality and global teams.
• Actively live and role model our Leadership competencies by holding self and team (including all direct report 'people leaders') accountable for creating a positive work environment and culture through administration of our People Processes and Tools.
• Provide Leadership and Direction to the Supplier, Customer and Brand Quality Teams
• Ensure that employees work in compliance with health and safety-related legislation and company's health and safety program
• Ensures food safety and food quality programs and procedures and applicable requirements of the GFSI system is fully implemented and are followed at all times

Recipe for Success:

• Completion of Bachelor of Science degree in Quality Assurance, Food Science, Microbiology, Chemistry, Biology or a related field
• Minimum 8 years in Food Safety and Quality in the food industry
• Hazard Analysis and Critical Control Point (HACCP)
• Strong knowledge of quality principles, SPC, specification development, process capability, product standards, innovation processes, and product commercialization
• Excellent communication and storytelling skills
• Demonstrated cross-functional leadership skills with an effective ability to coach, affect change and influence others
• Experience with implementing new processes and leading continuous improvement initiatives
• Possess strong customer service, interpersonal skills, an approachable demeanor, and an active listener
• Knowledge of CFIA/Health Canada/FDA/USDA/GFSI/HACCP regulations and standards
• Excellent ability to focus and prioritize in a fast-moving environment
• Experience in the baking industry would be an asset

What we can offer:

• It's an exciting time to be part of the Give & Go team as we are growing rapidly and want you to become a part our growth and extraordinarily bright future.
• As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
• Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.

Interested and qualified candidates are invited to apply directly. Give and Go is committed to providing equal employment opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation to participate in the recruitment process, please contact us at , citing "AODA" in the subject line, along with your request and contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted.

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