Solutions Specialist

3 weeks ago

Canada EXFO Full time

Position Overview We are seeking a dynamic and hands-on Solution Specialist to join our DevOps team with a strong focus on operations. This role is ideal for someone who thrives at the intersection of customer engagement, technical troubleshooting, and solution delivery. You will serve as a key point of contact for customer support, understand and translate customer use cases into actionable solutions, and contribute directly to onboarding and professional services activities. Key Responsibilities Customer Engagement & Support Act as the primary operational point of contact for customer support and escalations. Understand customer use cases and translate them into technical requirements and solutions. Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution. Operational Excellence Lead troubleshooting efforts for complex issues across infrastructure, deployment pipelines, and production environments. Monitor system health and performance, proactively identifying and resolving potential issues. Professional Services & Onboarding Drive customer onboarding processes, ensuring smooth transitions and successful adoption of services. Deliver technical enablement sessions and documentation tailored to customer needs. Collaboration & Leadership Work closely with development, QA, and product teams to ensure operational readiness of new features. Mentor junior team members and contribute to the evolution of DevOps best practices. Qualifications Proven experience in a DevOps or operations-focused role, ideally in a customer-facing capacity. Strong troubleshooting skills across cloud infrastructure, CI/CD pipelines, and application monitoring. Excellent communication and interpersonal skills with a customer-first mindset. Experience with onboarding, professional services, or technical account management is a plus. Familiarity with tools such as Kubernetes, Docker, Terraform, Azure/AWS/GCP, and observability platforms. Strong understanding of network deployment, network build qualification, and testing. Must Have Relevant experience: 5 years minimum as a support or system engineer. Language requirement: Fluent in French and English, another language would be a plus. Degree in Telecommunications, Engineering, Computer Science or equivalent. Available to travel. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Telecommunications #J-18808-Ljbffr

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