Technical Solutions Specialist

Join to apply for the Technical Solutions Specialist role at StackAdapt StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward‑thinking marketers choose StackAdapt to orchestrate high‑impact campaigns across programmatic advertising and marketing channels. We’re seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You’ll work closely with the technical leadership team, product managers, software engineers, and client‑facing team members. StackAdapt is a remote‑first company, and we are open to candidates located anywhere in Canada or the United States for this position. What You’ll Be Doing Creating and debugging custom JavaScript snippets for clients Troubleshooting simple to complex system setups across various platforms Help guide users and clients alike with the technical intricacies of our platform Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch Taking ownership of escalations and highly technical problem solving Working with clients to help solve their technical issues What You’ll Bring To The Table Proven experience in technical support, product support, and/or software engineering capacity Proven skill in crafting technical documentation tailored for both technical and non‑technical audiences Basic to intermediate JavaScript and HTML experience is required Strong problem‑solving and analytical abilities Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions Experience querying databases and monitoring systems, including SQL and/or Elasticsearch Strong communication skills to explain potentially complex situations to team members and clients Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, HubSpot) is a plus Basic to intermediate knowledge/experience in Digital Advertising is a plus Experience with GraphQL is a plus StackAdaptive's Enjoy Highly competitive salary Retirement/401K/Pension savings globally Competitive paid time off packages including birthday's off Access to a comprehensive mental health care platform Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto Robust training and onboarding program Coverage and support of personal development initiatives (conferences, courses, books etc) Access to StackAdapt programmatic courses and certifications to support continuous learning An awesome parental leave program A friendly, welcoming, and supportive culture Our social and team events About StackAdapt We’ve been recognized for our diverse and supportive workplace, high‑performing campaigns, award‑winning customer service, and innovation. Ad Age Best Places to Work 2024 G2 Top Software and Top Marketing and Advertising Product for 2024 Campaign’s Best Places to Work 2023 for the UK 2024 Best Workplaces for Women and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross‑Channel Advertising StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. #J-18808-Ljbffr