GENERAL MANAGER

5 days ago

Toronto, Canada Renard International Hospitality Search Consultants Full time

GENERAL MANAGER - Deluxe Resort in the city center of Toronto (Must be legally authorized to work in Canada) The General Manager (GM) is responsible for providing strategic leadership and operational excellence for a deluxe, newly branded Resort located in the heart of Toronto. This role oversees all aspects of hotel performance, ensuring exceptional guest experiences, strong financial results, brand compliance, and a high-performing team culture. The GM serves as the primary ambassador of the hotel to ownership, brand partners, guests, and the local community. Qualifications & Experience: Minimum 8-10 years of progressive senior leadership experience in the hospitality industry. Prior experience as a General Manager or Hotel Manager in a branded hotel group (luxury or upper-upscale strongly preferred). Proven track record of managing a full-service, city-based hotel. Strong financial acumen with experience managing budgets, forecasts, and capital planning. Excellent leadership, communication, and interpersonal skills. Experience in the Toronto or major urban luxury hotel market. Strong understanding of unionized environments (if applicable). Results-driven with a hands-on, visible leadership style. Passion for hospitality, service excellence, and brand integrity. Key Responsibilities: Leadership & Strategy Provide visionary leadership aligned with brand standards and ownership objectives. Develop and execute short- and long-term business strategies to maximize profitability and market positioning. Foster a culture of excellence, accountability, and continuous improvement. Operations Management Oversee all hotel departments including Rooms, Food & Beverage, Sales & Marketing, Finance, Human Resources, and Engineering. Ensure consistent delivery of luxury service standards and guest satisfaction. Maintain compliance with brand, legal, safety, and regulatory requirements. Financial Performance Prepare, manage, and achieve annual budgets and forecasts. Drive revenue growth through effective pricing, yield management, and sales strategies. Control costs while maintaining deluxe service and product quality. Guest Experience & Brand Standards Champion a guest-centric culture with a strong focus on service recovery and personalization. Ensure full compliance with brand standards and brand audits. Represent the hotel positively within the brand network and local market. People & Culture Recruit, develop, and retain top leadership talent. Lead performance management, succession planning, and training initiatives. Promote an inclusive, respectful, and engaging workplace culture. Salary + Bonus and Benefits. To Apply: Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at Best regards, Stephen J. Renard Stephen J. Renard President Renard International Hospitality Search Consultants

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