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Technical Trainer
3 days ago
About Us The content describes Sophos as a global leader in security solutions and mentions the acquisition of Secureworks in February 2025, along with details about MDR, CTU, and more. For the purposes of a job description, please keep the valid details about the company and its portfolio as context for the role. Role Summary Sophos is seeking a Technical Trainer to develop, own and drive training and enablement-focused projects and programs for the Sophos Managed Detection and Response (MDR) team. In this position, you will create and conduct technical training courses on operational processes and procedures to further our mission of identifying and responding to cyber threats. Central to this role will be working with internal and external stakeholders, so you will need to bring strong and relevant experience of managing projects and programs involving multiple inputs and driving success for all parties involved. This is an excellent opportunity to join an experienced team within Sophos, and to take control of and accelerate both new and existing programs. What You Will Do Drive the execution of training on topics such as security operations polices, processes and procedures, threat identification/analysis, and incident response Support the creation of curricula from multiple sources of information including, but not limited to operational processes, procedures and policies, engineering documentation, field service requirements or software documentation Collaborate with SMEs to ensure appropriateness and accuracy of curriculum content Coordinate with various internal teams to ensure that course material reflects current product features Instruct participants in both classroom lectures and hands-on labs via remote/virtual training sessions Ensure documentation is regularly updated to maintain applicability and accuracy of course material Remain current on the latest research and trends in cybersecurity to maintain SME-level knowledge and insight Evaluate effectiveness of training activities through assessment of course feedback and performance evaluations What You Will Bring 1+ years of experience within a cybersecurity environment; 1+ years of experience developing content for technical training and/or within a formalized training role Hands-on experience using a Learning Management System for content creation Exceptional interpersonal and communication skills, both spoken and written English; this role will require the ability to identify and improve upon individual knowledge/skill deficiencies within a one-on-one context Experience with a project Management tool like Jira is a plus Proficiency in additional languages is a plus High comfort level when speaking to large groups Ability to translate complex concepts into simple and understandable narratives Possession of current technical certifications relating to the domain of cybersecurity is a plus Excellent organizational and time-management abilities Thrives in a multitasking environment and can adjust priorities on-the-fly In Canada, the base salary for this role ranges from $56,000 to $94,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. We encourage applicants who can contribute to the diversity of our team. Don’t let a checklist hold you back – we welcome you to apply. What’s Great About Sophos? Sophos operates a remote-first working model, with some roles requiring a hybrid approach. Applicants must have legal authorization to work in the posting jurisdiction without employer sponsorship. Our people – we innovate and create, with a strong sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days Global employee sustainability initiatives to reduce environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. If adjustments are needed during the recruitment and selection process, please let us know. Data Protection If you share your CV or personal details, Sophos will hold them for 12 months in accordance with our Privacy Policy and use them to contact you regarding opportunities. If you would like to delete or update your details, follow the steps in the Privacy Policy. For more information on data practices, please consult our Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process. Final hiring decisions are made by humans. #J-18808-Ljbffr
