Director of Operations
1 week ago
Role Summary Reporting to the Vice President, Network Operations and Franchise Development, the Director of Operations oversees the overall performance of the Chocolats Favoris franchise network across Canada and directly supervises all corporate chocolaterie operations. This strategic leadership role aims to ensure operational excellence, profitability, sustainable growth, and consistency of the brand’s signature customer experience throughout the entire network. Key Responsibilities Lead, motivate, and develop field teams to ensure rigorous and consistent operational execution; Drive network performance by defining, monitoring, and achieving key objectives; Ensure uniformity and excellence of the customer experience across all network chocolateries; Oversee all daily operations of corporate-owned chocolateries; Organize and lead advisory committees and various network meetings; Monitor compliance with franchise agreements and operational standards; Lead the implementation of new products, procedures, equipment, and technologies; Develop, manage, and optimize operational budgets for corporate chocolateries; Lead and continuously improve initial and ongoing training programs; Develop and continuously update all operations manuals; Successfully execute new store openings and support the development team. Education and Experience University degree in management, business administration, hospitality, or a related field. An MBA or franchise management certification is considered an asset. Minimum of 15 years of progressive experience in multi-unit operational management within a franchise network in quick-service restaurants or retail. Proven experience managing a network of at least 80 units with combined revenues of $80M or more. Strong understanding of franchisor–franchisee dynamics and the challenges of managing both corporate and franchised operations. Demonstrated experience in expanding and scaling operations. Key Skills and Competencies Inspirational and engaging leadership focused on talent development. Advanced problem-solving and crisis management skills, with the ability to act quickly under pressure. Strong mastery of operational systems, processes, and best practices in food service and retail. Solid understanding of financial statements (P&L), budgeting, and cost control. Excellent verbal and written communication skills in French and English (for communication with partners outside Québec). Ability to influence, negotiate, and build trusted relationships with independent franchisees, without direct hierarchical authority. Passion for customer service excellence and commitment to the highest quality standards. Willingness to travel frequently (50%) across the Canadian network. Valid driver’s license required. Working Conditions and Benefits Full-time, permanent position with a flexible schedule adapted to operational needs; Competitive salary based on experience; Career advancement opportunities within a growing Québec-based company. #J-18808-Ljbffr
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Director of Operations
3 days ago
Quebec, Canada Les Chocolats Favoris Inc. Full timeRole Summary Reporting to the Vice President, Network Operations and Franchise Development, the Director of Operations oversees the overall performance of the Chocolats Favoris franchise network across Canada and directly supervises all corporate chocolaterie operations. This strategic leadership role aims to ensure operational excellence, profitability,...
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National Franchise Operations Director
1 week ago
Quebec, Canada Les Chocolats Favoris Inc. Full timeA prominent franchise network in the food industry is seeking a Director of Operations to oversee the performance of its chocolaterie operations across Canada. This full-time, permanent role involves leading field teams, ensuring operational excellence, and managing a network of at least 80 units. Ideal candidates will have a university degree, 15+ years of...
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National Franchise Operations Director
3 days ago
Quebec, Canada Les Chocolats Favoris Inc. Full timeA prominent franchise network in the food industry is seeking a Director of Operations to oversee the performance of its chocolaterie operations across Canada. This full-time, permanent role involves leading field teams, ensuring operational excellence, and managing a network of at least 80 units. Ideal candidates will have a university degree, 15+ years of...
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Strategic Operations Assistant Director
4 weeks ago
Quebec, Canada Waswanipi Full timeA regional indigenous government in Quebec seeks an Assistant Director General to provide strategic support to the Director General. This full-time, permanent position requires fluency in Cree and proficiency in English, alongside strong leadership and organizational skills. The ideal candidate will assist with budget management and liaise with stakeholders...
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Strategic Operations Assistant Director
4 weeks ago
Quebec, Canada Waswanipi Full timeA regional indigenous government in Quebec seeks an Assistant Director General to provide strategic support to the Director General. This full-time, permanent position requires fluency in Cree and proficiency in English, alongside strong leadership and organizational skills. The ideal candidate will assist with budget management and liaise with stakeholders...
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Strategic Operations Assistant Director
4 weeks ago
Quebec, Canada Waswanipi Full timeA regional indigenous government in Quebec seeks an Assistant Director General to provide strategic support to the Director General. This full-time, permanent position requires fluency in Cree and proficiency in English, alongside strong leadership and organizational skills. The ideal candidate will assist with budget management and liaise with stakeholders...
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Assistant Director General
4 weeks ago
Quebec, Canada Waswanipi Full timeThe Cree First Nation of Waswanipi is currently seeking a resourceful and highly motivated individual to fill the position of Assistant Director General. The Assistant Director General offers operational and strategic support to the Director General while following up on directives issued from the Office of the Chief and CFNW Council. In parallel, the...
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Assistant Director General
4 weeks ago
Quebec, Canada Waswanipi Full timeThe Cree First Nation of Waswanipi is currently seeking a resourceful and highly motivated individual to fill the position of Assistant Director General. The Assistant Director General offers operational and strategic support to the Director General while following up on directives issued from the Office of the Chief and CFNW Council. In parallel, the...
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Assistant Director General
4 weeks ago
Quebec, Canada Waswanipi Full timeThe Cree First Nation of Waswanipi is currently seeking a resourceful and highly motivated individual to fill the position of Assistant Director General. The Assistant Director General offers operational and strategic support to the Director General while following up on directives issued from the Office of the Chief and CFNW Council. In parallel, the...
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Senior Director of Finance
3 weeks ago
Quebec, Canada Teangle Full timeLocation : Quebec City (strongly preferred), hybrid possible within Quebec Type : Full-time senior leadership role Start date: As soon as possible Compensation : $110,000–$120,000 base + performance-based bonus Who We Are At Teangle, matcha is more than a drink — it is a daily ritual and a way to create positive energy. Born in Quebec, we are on a...
