Implementation Specialist I

3 weeks ago

Canada GoCanvas Full time

Applicants must be based in Canada. Implementation Specialist I This entry‑level role focuses on reactive support and onboarding of lower‑cost, small‑market customers to ensure smooth adoption of our platform. Overview As an Implementation Specialist 1 at SiteDocs you will play a critical role in setting up new clients for long‑term success. Responsibilities Ensures customers have a good experience and maximizes product engagement. Responds to and manages emails and phone calls from Small Market Customers. Facilitates customer education on how to use SiteDocs and achieve long‑term, ongoing success. Effectively manages their calendar so they can proactively and reactively serve our customers. Provides timely and successful delivery of solutions according to customer needs. Tracks activities and conversations with precision and efficiency in CRM. Identifies, recommends, and executes upsells, professional services, and tier increases when applicable. Collects product feedback from customers and documents in Trello. Provides suggestions on potential ways to improve processes, procedures, checklists, and other documentation. Executes on special projects given by the Customer Implementation Manager or VP of Customer Success. Promotes a collaborative environment focused on team building and ongoing improvement, including participation in team training efforts. Attends regular meetings and other meetings as requested. Qualifications Proven customer support experience or other relevant experience. Demonstrated ability to communicate verbally, written, and listen, teach, and present concepts with excellence. Experience using iPads, tablets, smartphones, and device applications is a plus. An aptitude for problem‑solving. Proficiency in using or the ability to quickly learn software programs. Expert‑level knowledge and understanding of SiteDocs product support. Benefits & Compensation This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $55k‑58k CAD annually. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. The more inclusive we are, the better our work will be. We do not sponsor visas. If you need special assistance or accommodation while seeking employment with us, please email or call (703) 547‑8588. #J-18808-Ljbffr

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