Director, Office Services

Position Type: Permanent If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. The successful candidate for the Director, Office Services role will have overall responsibility for all the organization's facilities, distribution centers, office services and office equipment required to support the corporation. In this role they will oversee, direct, and support the management of three (3) Distribution Centres Moncton, Dartmouth, and Montreal, five (5) major facilities in Moncton (2), Dartmouth, Montreal, and Etobicoke as well as three (3) branch offices, Charlottetown, Halifax, and St. John's NL. Key Responsibilities Directing and supporting employee engagement, development, and corporate value activations within all functional areas. Facility and Operational Planning Space Planning / Office Design Building management (landlord/owner) relations Physical Security & Building Access Operational standards and matrix's Business Continuity Plans (Facilities/Distribution/Print Services) Lease Negotiations and office equipment contracts Negotiating contract for Space and Office equipment Contract preparation, legal review, executive review & sign off Directing and supporting the day-to-day facility operations, office services and distribution/print services functions Office moves & reconfigurations Office, office equipment purchase/ maintenance and repair Renovations and project oversight Stock room, inventory control & document management Distribution, Print Services and training and quality assurance Note: most decisions can and are made at the manager level, but this position has overall responsibility and final decision based on the magnitude of the decision required. Fiscal responsibility for Office Services and Corporate rent / leasehold improvement budgets Accountable for annual rent budget of ~13 million year, ~ 1 million annual leasehold budget, ~$ 5 million annual operating budget Total staffing budget of 58 employees Qualifications Education: Post-secondary education in Business or a related field. Experience: 7-10 years of progressive management experience with increasing levels of responsibility. Language Requirement : Proficiency in English is required. Bilingualism (English/French) is considered an asset. Knowledge and Skills Ability to lead and direct. Supports opportunities for and encourages learning and growth; reflect a commitment to employees and customers. Coaches, mentors, and provides feedback on day-to-day operational issues ensuring staff have the tools and skills to do their jobs Supports the resolution of routine and complex operational problems cross-functionally and within the team. Seeks input from team members to implement or develop solutions for process improvements, new office design or future space requirements Ability to set challenging but realistic goals for the department to support and complement Medavie's vision and overall strategic corporate plan Financial Management skills to manage resources effectively Ability to negotiate lease agreements and vendor contracts. Knowledge of real estate transactions and market analysis an asset. Proficient in office design, space allocation, construction project management and building management. Proficient in operational productivity and quality assurance principles. Open minded, flexible, adaptable and customer focused. Security Clearance Requirement In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status. Pay Grade 120,335 - 154,717 CAD The Base Pay range may vary depending on the successful candidate or other relevant job‑related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance‑based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. Our recruitment process may involve automated tools, including AI, to assist in screening applications. If you experience any technical issues throughout the application process, please email: . #J-18808-Ljbffr