Lead, Strategic Advisory

Job Description Bond designs, builds, and manages solutions that help leading brands deepen customer loyalty. We combine strategic insight with hands‑on execution to create experiences that drive measurable business impact. The Role As Lead, Strategic Advisory – Digital Experience, you will guide complex digital strategy and experience design engagements for Bond's clients. You'll evaluate digital ecosystems, identify where experiences break down, and design solutions that create measurable business value. We're looking for an experienced consultant who combines strategic thinking with hands‑on UX expertise—someone who can diagnose problems, design solutions, and explain both to executives and developers. Job Requirements Qualifications 8+ years in digital experience strategy, UX/UI design, service design, or digital consulting Track record leading complex engagements for enterprise clients from discovery through implementation Deep expertise in UX research methods, including usability testing, heuristic evaluation, and analytics interpretation Proficiency with design and prototyping tools (Figma, Sketch, etc.) Working knowledge of analytics platforms and A/B testing tools Ability to engage credibly with both C‑suite stakeholders and development teams Bachelor's degree in a relevant field; advanced degree preferred Experience in financial services, retail, automotive, or QSR is useful but not required Who Thrives Here We've learned that the people who do their best work with us share a few things in common: Rigor without rigidity. You take evidence seriously. You know the difference between user feedback and user behavior, and you design research that reveals what people actually do rather than what they say they do. At the same time, you hold your conclusions loosely. When the data contradicts your elegant design hypothesis, you follow the data. Clarity over cleverness. You write and speak to create shared understanding, not to signal sophistication. Your wireframes communicate intent clearly. Your presentations don't require a decoder ring. If stakeholders leave confused, you own that as your failure, not theirs. Ownership that extends past your deliverable. You care whether the experience actually improved, not just whether you delivered the specifications. When implementation drifts from intent, you don't shrug and blame the developers. You stay with problems until they're solved. First‑principles thinking. You can reason through situations you haven't encountered before without needing a template or a precedent. Novel interaction challenges feel like interesting puzzles rather than paralyzing uncertainty. The courage to push back. You'll disagree with colleagues and clients when you believe they're headed in the wrong direction. When someone wants to add a feature that will harm the experience, you say so. You advocate for users even when stakeholders have other preferences. Location Remote within Canada or the United States, with availability to travel for client engagements as needed. Please note: This position is structured as a resource support contract with adaptable term lengths. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted. Job Responsibilities Serve as a strategic partner to clients, translating business objectives into digital experience strategies Lead UX audits, journey mapping, and analytics reviews that identify where experiences actually break down Design and facilitate discovery workshops and co‑creation sessions that turn ambiguous requirements into clear experience concepts Apply behavioral science principles to interface design—creating experiences that guide users toward desired actions while respecting their autonomy Develop wireframes, prototypes, and specifications that communicate design intent clearly to development teams Leverage analytics, A/B testing, and user research to inform decisions and validate solutions Present findings and recommendations to senior stakeholders in ways that build conviction and drive investment Collaborate with Research, Analytics, and Strategy teams to ground recommendations in customer data #J-18808-Ljbffr