Change Manager

3 weeks ago

Toronto, Ontario, Canada Net2Source Inc. Full time

Role: Training Delivery Lead

Location: Hybrid

Duration: Contract

Job Description:

Responsiblilities-

Experienced Manager / Senior Manager role for a candidate in the Toronto market but supporting National client facing delivery on engagements. Candidate would be responsible for overseeing the delivery of training programs as part of client transformation enablement. Their primary role is to ensure that training is effectively executed, aligns with business objectives, and meets the needs of the learners. They play a key role in coordinating the logistics of training programs, managing trainers, and ensuring that training content is delivered on time and is impactful.

Required:

  • Experience: Minimum of 6-8 years of prior management consulting Learning & Development (L&D) experience with hand-on training delivery experience in client facing capacity.
  • Experience of having led training delivery program for front office (client experience personnel) and back office staff (accounting, finance, purchasing, supply chain, IT, HR).
  • Experience in having led training programs for testers, superusers, end-users, managers, executive leadership.
  • Excellent verbal and written communication skills for both client-facing and internal purposes.
  • Strong communication and interpersonal skills to engage both learners and stakeholders.
  • Project management skills to handle multiple training initiatives.
  • Expertise in instructional design or a related field to ensure training content is relevant and impactful.
  • Familiarity with eLearning platforms or Learning Management Systems (LMS) such as Docebo, Pendo, WalkMe, SAP Enable
  • Analytical skills to assess training effectiveness and make data-driven improvements.
  • Strong understanding and applied experience in Adult Learning Principles.
  • Strong interpersonal skills to manage relationships with clients, team members, and stakeholders.
  • Ability to work under pressure and prioritize tasks efficiently.
  • Adaptability to a variety of industries, business cultures, and client needs.

Nice to Have:

  • Certifications in training or project management (e.g., Certified Professional in Learning and Performance (CPLP), PMP) may be beneficial.
  • Background in Human Resources, Education, Business Administration, or a related field.
  • Industry / Domain Expertise: Often requires specific knowledge related to Hospitality & Hotels Sector, Finance processes (Record-to-Report, Service-to-Cash, Procure-to-Pay, Order-to-Receive, Receive-to-Returns)

Key Responsibilities:


• Training Program Management: Plan and manage the delivery of training programs, to ensure alignment with organizational goals


• Trainer Coordination: Supervise and support trainers, to ensure they are equipped with the resources and guidance needed for successful delivery


• Learner Engagement: Ensure that training sessions are interactive, engaging, and meet the learning needs of participants


• Stakeholder Collaboration: Work with client leadership to identify training needs and tailor programs accordingly.


• Evaluation and Feedback: Assess the effectiveness of training programs, gather feedback, and make necessary adjustments to improve future sessions.


• Training Logistics: Manage scheduling, training materials, and facilities to ensure smooth program delivery.

Thanks

Shivangi Yadav

Technical Recruiter

551-203-9210

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