Change Manager

1 week ago

Toronto, Ontario, Canada SPECTRAFORCE Full time

Position Title: Change Manager/API Strategist

Est. Start Date: ASAP

Duration: 12 months with possible extension or conversion

Working Hours: 9-5 M-F

Working Location: Toronto, ON – Hybrid (2 days per week, subject to change)

Interview Process: Interview format will consist of behavioral/situational questions.

First Round – 45min in MS Teams with HM

Possible 2nd round pending outcome of 1st rounds.

API Strategist / Change Manager

The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

Responsibilities:

  • Define and implement the future state Sales & Service operating and support model for payment APIs
  • Obtain leadership support for the implementation of the future state models
  • Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery
  • Apply a structured change management approach and methodology for the changes impacting employees and customers
  • Develop a change management strategy based on assessment of the change
  • Develop a set of actionable and targeted change management plans – including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
  • Execute on the tactical details of each plan
  • Support the communication, training and engagement efforts of employee-facing managers and business leaders
  • Be an active and visible coach to executive leaders who are change sponsors
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with project managers and teams to integrate change management activities into the overall project plan

Requirements:

  • Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models
  • Bachelor's degree required
  • Familiarity with the Change Management methods, approaches, tools
  • Exceptional communication skills – both written and verbal
  • Excellent active listening skills
  • Problem solving and root cause identification skills
  • Must be a team player and able to work with and through others
  • Ability to influence others and move toward a common vision or goal
  • Proficient in Microsoft Office suite: PowerPoint, Excel, Word
  • Manage multiple and diverse stakeholders with varying needs
  • Establish and manage communications processes, protocols and plans
  • Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
  • Operate under intense pressure

Nice to Haves:

  • Certification in Change Management methodology
  • Familiarity with Project Management approaches, tools and phases of the project lifecycle

Skills:

  • Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers.
  • Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion – the role will entail both strategic and tactical efforts.
  • Candidate must demonstrate experience leading teams and/or workstreams.

About Us: Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at if you require reasonable accommodation.

At SPECTRAFORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

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