Epic User and Security Technical Specialist, Technical

Epic User and Security Technical Specialist, Technical page is loaded## Epic User and Security Technical Specialist, Technicallocations: EO Head Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Job Number: JR Job Title: Epic User and Security Technical Specialist, TechnicalDepartment: EO ENHANCE Ontario -Tech TeamJob Category: ProfessionalHospital Location: EO Head OfficeJob Type: Permanent, Full timeNumber of Positions: 1Minimum - Maximum Hourly Rate: $45.845 - $53.146Hours: DaysEnabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.**Job Description:**Responsibilities: • Acting as the primary support contact for the application's end‐users • Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them • Develop user account data extracts, data transforms, and validation of data imports.• Execute access control audit reports and flag inappropriate access• Serving as a liaison between end users' workflow needs and Epic implementation staff • Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions • Participating in training and working with end users • Troubleshooting problems and questions • Ensure access requests align with standard processes controls and approval levels. • Assisting with user support and troubleshooting access issues.Requirements: • Experience working with Epic (Preferred) • Diploma or degree in computer related field (Required) • Minimum of two (2) years’ experience in IT access management (Required) • Customer facing experience dealing with 1st and 2nd level IT support in a healthcare setting• Critical thinking and problem solving skills, able to logically examine a problem and determine the route cause and course of action • Take ownership over own work and have initiative to recognize tasks that need to be completed • Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders • The ability to work collaboratively and effectively with internal and external stakeholders • The ability and willingness to learn new software, systems and processes • Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures • Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public with integrity, empathy and professionalism • Demonstrates values consistent with EO′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation. • Demonstrates an understanding of and commitment to EO's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in- service education in this area. • Demonstrates excellent work performance and attendance record Accommodation Statement: ENHANCE Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.*Accommodation and Diversity Statement: **Enhance Ontario (EO)** embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.**We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.**We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.**Learn more about our exciting opportunities by following SHNCareers on* *,* *, and* *.*At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones.We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community.We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units.We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.We are proud to offer our staff comprehensive perks, including:* Defined Benefit pension plan through the Healthcare of Ontario Pension Plan* Comprehensive insured benefits package including health and dental benefits* New Graduate Initiative* Enroute Program* Critical Care Sponsorship Program* Employee Discount and Incentive Programs* Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding* Recognition events* Leadership Development and Learning Programs* Tuition Assistance Program#J-18808-Ljbffr