EOI - Customer Success Manager, Implementations
3 weeks ago
About Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally. The Role We are opening expressions of interest for a detail-oriented Customer Success Manager. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients. Key responsibilities Lead end-to-end presales and implementation projects from kick-off to go-live Develop and execute detailed project plans tailored to each customer's needs Configure the CorePlan platform to meet specific customer requirements Conduct thorough data migration and validation processes Design and deliver customised training programs for various user roles Manage project timelines, milestones, and resources to ensure on-time, successful deployments Collaborate virtually with our global team to address customer-specific needs Create and maintain project best practices and playbooks Provide post-implementation support to ensure smooth adoption and resolve any issues Conduct regular check-ins and health checks with assigned accounts Work autonomously while maintaining strong communication with the team You will thrive in this role if you have: Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) Proven track record of successfully implementing complex software solutions Strong project management skills with ability to manage multiple implementations simultaneously Excellent communication and presentation skills, with the ability to engage stakeholders at all levels Technical aptitude with the ability to quickly learn and become proficient in new technologies Experience working in a global team environment and collaborating across time zones Problem-solving mindset with a talent for finding creative solutions to customer challenges Experience with CRM and project management tools Experience in mining industry will be helpful but not necessary Why our team love working here High‑impact role in a product‑led, fast‑growing company expanding internationally. Close partnership with customers who deeply care about what we build. Supportive, outcome‑driven team with plenty of autonomy. Access to EAP mental health & wellbeing services for you and immediate family members Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at Recruitment Agencies We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email #J-18808-Ljbffr
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EOI - Customer Success Manager, Implementations
3 weeks ago
Vancouver, Canada CorePlan Full timeAbout Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
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EOI - Customer Success Manager, Implementations
3 weeks ago
Vancouver, Canada CorePlan Full timeAbout Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
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EOI - Customer Success Manager, Implementations
2 weeks ago
Vancouver, British Columbia, Canada Coreplan Full timeAbout UsCorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a...
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Customer Implementation Manager
1 week ago
Vancouver, Canada Ten Thousand Coffees Full timeWe’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is the only all-in-one platform for inclusive mentoring, connectivity, and skills development that drives better employee engagement and retention. Organizations rely on 10KC to build, manage, scale, and measure all of their mentoring and networking experiences...
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Global SaaS Implementations Lead
3 weeks ago
Vancouver, Canada CorePlan Full timeA tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and...
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Global SaaS Implementations Lead
3 weeks ago
Vancouver, Canada CorePlan Full timeA tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and...
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Global SaaS Implementations Lead
3 weeks ago
Vancouver, Canada CorePlan Full timeA tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and...
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Customer Success Manager
4 days ago
Vancouver, Canada Shiftboard Full timeWe are looking for the next member of our outstanding customer success team! Customer Success Managers are responsible for client retention, satisfaction, and interaction with multiple internal functions. You will interact with customers on a regular basis, providing them with support, guidance, and knowledge resources to ensure they maximize value from...
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Manager, Customer Success
3 weeks ago
Vancouver, Canada Quandri Full timeManager, Customer Success Get AI‑powered advice on this job and more exclusive features. About Us At Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive...
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Manager, Customer Success
3 weeks ago
Vancouver, Canada Quandri Full timeManager, Customer Success Get AI‑powered advice on this job and more exclusive features. About Us At Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can deliver the best possible service to their clients. Our Renewal Intelligence Platform is designed to help agencies save time, increase profitability, and drive...
