EOI - Customer Success Manager, Implementations
1 week ago
About Us
CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
The Role
We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.
Key responsibilities
- Lead end-to-end presales and implementation projects from kick-off to go-live
- Develop and execute detailed project plans tailored to each customer's needs
- Configure the CorePlan platform to meet specific customer requirements
- Conduct thorough data migration and validation processes
- Design and deliver customised training programs for various user roles
- Manage project timelines, milestones, and resources to ensure on-time, successful deployments
- Collaborate virtually with our global team to address customer-specific needs
- Create and maintain project best practices and playbooks
- Provide post-implementation support to ensure smooth adoption and resolve any issues
- Conduct regular check-ins and health checks with assigned accounts
- Work autonomously while maintaining strong communication with the team
You will thrive in this role if you have:
- Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS
- Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
- Proven track record of successfully implementing complex software solutions
- Strong project management skills with ability to manage multiple implementations simultaneously
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
- Technical aptitude with the ability to quickly learn and become proficient in new technologies
- Experience working in a global team environment and collaborating across time zones
- Problem-solving mindset with a talent for finding creative solutions to customer challenges
- Experience with CRM and project management tools
- Experience in mining industry will be helpful but not necessary
Why our team love working here
- High‑impact role in a product‑led, fast‑growing company expanding internationally.
- Close partnership with customers who deeply care about what we build.
- Supportive, outcome‑driven team with plenty of autonomy.
- Access to EAP mental health & wellbeing services for you and immediate family members
Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at
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