Customer Engineer

2 weeks ago

Canada Ascendion Full time

About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.


Ascendion | Engineering to elevate life:

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

  • Build the coolest tech for the world’s leading brands
  • Solve complex problems - and learn new skills
  • Experience the power of transforming digital engineering for Fortune 500 clients
  • Master your craft with leading training programs and hands-on experience


Experience a community of change-makers


Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.


About the Role: Customer Engineer - Dynamic 365 CRM- 100% Remote


Job Title : Customer Engineer- Dynamic 365 CRM (Bilingual - French)


Responsibilities:

  • Focused on delivering proactive services such as education workshops, delivering assessments, and providing expert guidance.
  • Train customers and share industry and development expertise.
  • Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals, and use of technology.
  • Build strong customer relationships and ensure deliveries align with customer projects and milestones.
  • Gain access to expertise and support from Client’s consulting practice and product group.
  • Growth Mindset
  • Troubleshooting/Problem Analysis
  • Maintain, and extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
  • Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Client Premier.
  • Engineers must also possess strong technical writing, presentation and training skills


Qualifications:

  • Proven experience in Dynamics CRM on-premises deployment and administration.
  • Additional knowledge of Dynamics 365 CE Online and Power Platform will be an asset.
  • In-depth knowledge of Dynamics CRM architecture and customization development will be required.
  • Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
  • Delivering and/or authoring technical training.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work collaboratively in a team environment.
  • Effective communication skills to interact with key stakeholders.
  • Previous Consulting and/or customer facing role experience.
  • Deep technical acumen combined with a curiosity to continue learning.
  • Excitement for modern engineering tools and practices.


Required Skill Set:

Dynamics CRM Enterprise level support and administration focused specifically with:

  • CRM deployment and configuration
  • CRM customization
  • CRM integration
  • CRM performance and tuning optimization
  • Dynamics CRM Cloud Migration
  • Knowledge in CRM 2016+ build versions and upgrade experience
  • Architectural experience for Dynamics CRM
  • Delivering and/or authoring technical training
  • Environment health assessment experience
  • Data recovery planning
  • Dynamics 365 Customer Engagement Online and Power Platform
  • Updated feature knowledge in below areas
  • D365 modules like Customer service, Sales, Field Service etc. Minimum knowledge in one module is preferred.
  • Dataverse
  • Power Automate
  • Power Platform Admin Center
  • Customization
  • Administration experience
  • Data and solution migration from on-prem experience
  • Must be FLUENT/NATIVE bi-lingual French/English


Additional qualifications/skillsets:

  • Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, Javascript, JQuery, KnockoutJS, SignalR)
  • Lead teams in performing configuration and customization of the Dynamics CRM platform, including templates and best practices
  • Add support for new versions of the platform
  • Establish and maintain project plans, and manage projects to plans
  • Business Case development and ability to work with partners
  • Ensure projects adhere to internal development guidelines
  • Identify stakeholders and engage stakeholder ownership of projects
  • Build CRM forms, screens, and views workflows and reports for the user interface
  • Develop and deliver reports, briefs, presentations and project schedules to key project stakeholders
  • Lead a team during all the steps of the project, carry out the solution design of the system and supervise the assigned tasks
  • .NET Technologies (C#, .NET Framework 3.5 and followed, WCF, MSMQ, Windows Services)
  • SQL Server 2008 and followed, Reporting Services, SSIS
  • Talent for connecting with onshore and offshore teams to facilitate project work
  • Work closely with Business Service Managers, IT Business Service Analysts and business partners in managing day-to-day issues, identifying process improvement opportunities, and designing solutions to satisfy business needs
  • Advocate the use of Dynamics CRM to improve straight-through processes, controls, and reporting
  • Assist in the management of assigned projects assuring target dates are achieved and quality is maintained
  • Serve as a contributing member of a cross-functional, agile delivery team


Location: 100% Remote


Salary Range: The salary for this position is between $90K/year- $115K. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.


Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (short-term disability insurance) (5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (10-15 day of paid vacation time) (6 paid holidays and 1 floating holiday per calendar year) (Ascendion Learning Management System)


Want to change the world? Let us know.

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