Branch Manager

3 weeks ago

Victoria, Canada Fairstone Bank Full time

Who We Are Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services. Are you looking for a rewarding career? Fairstone is hiring a full‑time Branch Manager in our Victoria branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you. Apply now. Responsibilities Leading the overall success of the branch by maintaining and optimizing branch profitability Growing the business by developing new opportunities and supporting client acquisition through multiple channels Creating a best‑in‑class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met Implementing people strategy that attracts, retains and develops talent Driving accountability and coaching team members to achieve operational, developmental and customer experience expectations Leading any change initiative and ensuring all relevant information is cascaded to their teams Ensuring high employee engagement and developing individual development plans Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures Maintaining high degree of confidentiality of client information and ensuring compliance with customer confidentiality policies Acting as a Fairstone ambassador in local communities and projecting a positive company image Qualifications College diploma preferred (BS/BA with coursework in Business) Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience Excellent interpersonal and customer relationship building skills Strong communication skills to communicate with all levels of employees, managers and customers Demonstrated effective verbal, written and listening skills Be a self‑starter, proactive and display initiative Ability to work flexible hours in a fast‑paced environment and manage multiple priorities We are proud to be recognized as Great Place to Work® Canada for 2025 and Montreal’s Top Employers 2025 by Canada’s Top 100 Employers. Learn more: Follow us on LinkedIn: If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Time Type: Full time Job Type: Permanent Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Location: Victoria, British Columbia, Canada #J-18808-Ljbffr

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