Technical Support Representative
2 weeks ago
Job ID 26-348 Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Envision yourself at Barracuda Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager. What you’ll be working on Create, revise and publish internal and public-facing product solutions Interface with customers at a high volume to solve their issues Develop your skills in network and security products through ongoing training Document, elevate, and follow through with product bugs and/or issues What you bring to the role Associate degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent work experience A customer centric focus – you always aim to make the customer happy Strong troubleshooting/problem resolution skills Basic networking or server experience – technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP Ability to learn and adapt to quickly changing circumstances, direction, and strategy Experience in any of the scripting languages such as Bash, Shell, Perl, Python What you’ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. The anticipated on-target earnings range for this role is $50,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. #LI-Hybrid #J-18808-Ljbffr
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Technical Support Representative
3 weeks ago
Ottawa, Canada Barracuda Full timeJoin to apply for the Technical Support Representative role at Barracuda Job ID 26-348 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber...
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Technical Support Representative
4 weeks ago
Ottawa, Canada Barracuda Full timeJoin to apply for the Technical Support Representative role at Barracuda Job ID 26-348 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber...
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Technical Support Representative
3 weeks ago
Ottawa, Canada Barracuda Full timeJoin to apply for the Technical Support Representative role at Barracuda Job ID 26-348 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber...
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Technical Support Representative
2 weeks ago
Ottawa, Canada Preston Hardware Full time**Requirements and skills** - Familiarity with the decorative plumbing industry. - Excellent communication and problem-solving skills. - Strong customer service - High school diploma, general education degree, or equivalent work experience **Responsibilities** - Respond to customer queries in a timely and accurate manner. - Ensure customer satisfaction and...
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Field Technical Support Representative
2 weeks ago
Ottawa, Canada Hewlett Packard Enterprise Full timeField Technical Support Representative Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us! **_ How You'll Make...
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Ottawa, Canada CCI Ottawa Full time**About Us** The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a...
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ROV Technical Support Representative
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Ottawa, Canada Deep Trekker Inc. Full timeDepartment: Commercial Reports To: Customer Experience Manager Location: In Office (Canada) | Travel Opportunities Summary Deep Trekker, a proud Halma Company, is seeking a technically skilled and customer-focused professional to join our growing support team. As an ROV Technical Support Representative, you will serve as a trusted point of contact for...
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Technical Support Representative
1 week ago
Ottawa, Canada Barracuda Networks Inc. Full timeJob ID 23-640 Location: Ottawa, ON **Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business...
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Technical Support Representative
2 days ago
Ottawa, Canada Barracuda Networks Inc. Full timeLocation: Ottawa, ON **Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data...
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Technical Support Representative
2 weeks ago
Ottawa, Canada Barracuda Networks Inc. Full timeJob ID 26-348 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service...
