Technical Support Representative

2 weeks ago

Ottawa, Canada Preston Hardware Full time

**Requirements and skills**
- Familiarity with the decorative plumbing industry.
- Excellent communication and problem-solving skills.
- Strong customer service
- High school diploma, general education degree, or equivalent work experience

**Responsibilities**
- Respond to customer queries in a timely and accurate manner.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers and product vendors through various channels.
- Identify customer requirements and assist customers to use specific product features.
- Inform customers about product features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Processing RGA- Warranty and claim forms.
- Support inventory management and general showroom activities.

**Rewards and Perks**
- Vision Care
- Medical
- Dental

Preston Design Centre is looking for a Technical Support Representative to assist our customers with technical support and problem solving when installing and using our products.

Ultimately, you will help build and maintain our reputation as a company that offers excellent customer service and technical support.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Work Location: One location

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