Director, Product Management
4 weeks ago
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
EQ Bank is building best-in-class branchless digital banking experience to transform banking for all. We are building a fairer deal for in banking and unlock financial opportunity for every banking customer in Canada. Product Managers in EQ Bank adopt the agile mindset to continually create, test, deploy, improve, and scale banking digital services. Our partnership with Wise, Nesto, Ratehub, Flinks and Borrowell has allowed us to deliver a top-notch banking experience to build a differentiated and unique digital banking platform. The team is on a transformational journey 5x growth and bring digital banking to all Canadians. Join us to lead EQ Bank on this transformational journey
Reporting to the VP of Product for Digital Banking and working alongside senior management, the Director, Product Management is accountable for developing a banking product strategy roadmap, across multiple pods, that will help EQ deliver a better banking experience for our customers. Key ownership for this role includes understanding customer needs and feedback, developing new banking digital products that support customers and bank business objectives, efficient project delivery and management of online banking functionality that is available to customers 24/7.
Critical to the role is the ability to coach, mentor, & manage current and new members of our Product team. This role will manage a core product team with 3+ product managers and will own multiple product teams working on the digital banking experience.
You Will
- Understand our users (banking customers) needs through direct customer interaction, working with the customer service team, conducting surveys and reviewing user behavior data
- Develop a product strategy across multiple teams for key functionality offered by EQ Bank that will help meet banking customer needs and help EQ meet is annual business goals. Communicate this strategy to our senior leadership team.
- Delivering end-to-end leadership and oversight on all projects resulting from the above product strategy including developing product requirement documents with their team, risk assessments, and execution of work required for product delivery. Oversee and/or manage large cross functional technical teams, non-technical resources and project issues across multiple locations.
- Develop differentiated financial products and working with our financial teams
- Measure impact of new and existing products to understand customer behavior and verify that the products are having an effect on business metrics
- Manage performance and a high-impact product team
- Resolve highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs in the best interest of customers and bank staff
- Communicate effectively with senior management to help them understand how existing products are performing and how new product or technical investments will impact the business.
- Work cross-functionality with non-technical teams critical to EQ Banks operations including legal, compliance, finance, customer experience, operational risk, fraud and security
- 7+ years of product management experience
- 5+ years of experience in leading e-commerce platform, mobile product, banking finance product, payment process product, or any-adjacent product experience
- 2+ years of people management experience in demonstrating high-level coaching and leading a team of at least 3+ product managers.
- Proven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K users
- Experience at a fintech or with financial products is a plus
What we offer (For full-time permanent roles)
Competitive discretionary bonus
✨ Market leading RRSP match program
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