Director of R&D Delivery

Join to apply for the Director of R&D Delivery role at Kindsight Company Overview About Kindsight: Kindsight delivers what has never been possible in the nonprofit world: a fundraising platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight combines a CRM (Ascend) tailored for vertical‑specific nonprofits such as universities, healthcare and art institutions with the most comprehensive real‑time donor intelligence (iWave) and AI‑assisted automations. Kindsight empowers nonprofit, education, and healthcare organizations to maximize their impact, driving productivity and effectiveness to have the right conversation with the right donor, at the right time—every time. Position Summary As Director of R&D Ops, you will play a critical leadership role in driving operational excellence across a multi‑product research and development organization. You will partner with product line leaders, program managers, and functional heads to optimize R&D processes, enable cross‑functional collaboration, and ensure timely, high‑quality delivery of new products and innovations. The Director will oversee R&D portfolio planning, resource allocation, budget management, and operational governance to support the company’s strategic growth initiatives. What You’ll Do Strategic Planning & Execution Partner with R&D leadership to define and execute the operational strategy that aligns with the company’s multi‑product roadmap. Lead portfolio planning, prioritization, and project governance to ensure resources are allocated effectively across product lines. Drive process standardization and best practices across global R&D teams. Operational Leadership Establish and manage R&D operating mechanisms (e.g., reviews, dashboards, KPIs) for visibility and accountability. Implement project management methodologies to ensure timely product delivery, risk management, and issue escalation. Champion continuous improvement initiatives across the R&D lifecycle. Champion the configuration and adoption of our tech stack: Jira, ProductBoard, Gainsight PX, etc. Resource & Budget Management Oversee R&D operating budgets, forecasts, and long‑range planning. Manage headcount planning and support talent training for the R&D team. Partner with Finance and HR to optimize workforce planning. Cross‑Functional Collaboration Serve as the operational bridge between Product Management, Engineering, Product Marketing, Sales, and other supporting go‑to‑market functions. Enable communication and alignment between product lines to maximize synergies and reduce duplication. Leadership & Team Development Build, lead, and mentor a high‑performing R&D Operations team. Foster a culture of accountability, transparency, and innovation. Develop organizational capabilities to scale as the company expands its product portfolio. About You – Skills and Qualifications Proven R&D Ops Leader: 8+ years experience in portfolio management, resource planning, and operational governance and continuous improvement mindset in a multi‑product company. Strong PDLC Acumen: Strong understanding of the product development lifecycle (concept through launch). Excellent Driver for Collaboration: Ability to motivate teams for successful launch, with speed, agility and quality. Execution‑Oriented: Ability to thrive in a fast‑paced, matrixed environment with competing priorities. Strategic thinker: Financial understanding of resources, capacity and outsourcing while being budget conscious and driven. Bonus Points Familiarity with CRMs, ERPs, or launching products on Salesforce. Familiarity with Jira, Gainsight CS and PX and ProductBoard. Compensation Compensation Range: $125,000-175,000 CAD OTE annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market. Employment Information Seniority Level: Director Employment Type: Full‑time EEO Statement We leverage artificial intelligence (AI) tools to support certain aspects of our recruitment process. These tools may help with resume screening, drafting job descriptions, creating interview questions and occasionally identifying potential candidates. All hiring decisions are made by our people, not AI. Our intent is to use AI thoughtfully to streamline administrative tasks, improve the candidate experience and support fair, unbiased hiring practices consistent with industry standards. This advertised position is for an existing vacancy at Kindsight. At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow. We hire based on skills, potential, and impact, and we believe our differences fuel innovation. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference. #J-18808-Ljbffr