Legal Support Training Specialist

Join to apply for the Legal Support Training Specialist role at Osler, Hoskin & Harcourt LLP . Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and maintaining some of the brightest talent in the legal field. Major Responsibilities And Duties Create and deliver engaging and effective learning content for the life cycle of the Legal Assistant role, including onboarding, refresher training and responding to new and changing learning requirements. Develop tools to identify training needs and evaluate the effectiveness of learning programs. Develop continuous learning plans for Legal Assistants in the Toronto office. Apply principles of adult learning to design programs that cater to diverse learning needs. Evaluate and update all relevant learning materials and resources for a comprehensive Legal Assistant curriculum. Maintain up‑to‑date knowledge of processes and procedures that impact the Legal Assistant role; identify changes, assess impact and incorporate into related learning requirements. Identify gaps in knowledge and leverage subject‑matter experts to create course material. Work with internal teams to understand business goals and translate them into learning programs. Own and manage learning content to ensure it remains relevant and up to date, promoting best practices in work. Promote firm culture and act as firm “ambassador,” being one of the first contacts for new Legal Assistants. Prepare new‑hire orientation schedules in collaboration with Learning & Development, coordinating with other administrative stakeholders. Liaise with Learning & Development to ensure a smooth transition of new hires through the various stages of onboarding. Evaluate the effectiveness of overall learning for new hires at specific intervals (e.g., one month, three months, six months and yearly) to reassess training needs and adjust as required. Identify opportunities for Legal Assistants to effectively and proactively leverage OslerACADEMY for ongoing learning and development. Act as a “go‑to resource” for all Legal Assistants, providing “just‑in‑time” support and mentorship. Participate in system rollouts and other projects that impact the Legal Assistant role. Position Requirements Education and Experience A minimum of seven years of experience in developing and delivering learning programs for Legal Assistants and working as a Legal Assistant in a professional services or legal environment is required. Completion of a Community College diploma in Learning and Development is an asset. An equivalent combination of education, training and experience may be considered. Knowledge And Skills Excellent communication (verbal and written) and interpersonal skills. Superior time‑management and organizational skills. Strong client‑service orientation. Enthusiasm and ability to engage learners to maintain high levels of interest in training initiatives. Observational skills to ensure training is effective and trainees grasp concepts being taught. Knowledge of computer application software (MS Office) and other administrative programs and tools. Knowledge of Legal Assistant practices, procedures and environment. Ability to identify and adapt to learners’ needs. Knowledge of adult learning principles. We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to two days per week. Accessibility and Accommodation Osler is committed to fostering a diverse and inclusive work environment and welcomes applications from people with disabilities and diverse backgrounds. Accommodations are available upon request for candidates in all phases of the selection process. Background and Reference Checks Any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications. If you meet the required background and are able to provide exceptional customer service, please reply in confidence with a cover letter and résumé by the closing date. #J-18808-Ljbffr