Legal Support Training Specialist

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.Osler prides itself on attracting and maintaining some of the brightest talent in the legal field. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path. We care about our staff and the working environment here proves it.We are currently recruiting for a Legal Support Training Specialist for our Legal Secretarial Support Department. The Training Specialist will develop and deliver learning programs, step-by-step instructions, demonstrations, and simulations to support Toronto Legal Assistant learning. This role works in conjunction with the Legal Secretarial Services Managers, the Learning and Development team, and functional subject matter experts in other administrative areas within the Firm, such as Conflicts, Finance, Hospitality and Client Development. Legal Assistant experience is required.Major Responsibilities and DutiesCreate and deliver engaging and effective learning content for the life cycle of the Legal Assistant role, which includes onboarding, refresher training and responding to new and changing learning requirementsDevelop tools to identify training needs and evaluate effectiveness of learning programsDevelop continuous learning plans for Legal Assistants in the Toronto officeApply principles of adult learning to design programs that cater to diverse learning needsEvaluate and update all relevant learning materials and resources for a comprehensive Legal Assistant curriculumMaintain up-to-date knowledge of processes and procedures impacting the Legal Assistant role; identify changes, assess impact and incorporate into related learning requirementsTogether with LSS Managers, identify gaps in knowledge and leverage subject matter experts to create course materialWork with internal teams to understand business goals and translate them into learning programsOwn and manage learning content to ensure it remains relevant and up to date. Promote best practices in work processesPromote firm culture and act as firm “ambassador” as one of the first contacts for new Legal AssistantsWork with LSS Managers and Learning & Development team to prepare new hire orientation schedules, which involves coordinating with other administrative stakeholdersLiaise with the Learning & Development team to ensure the smooth transition of new hires through the various stages of onboardingEvaluate the effectiveness of overall learning for new hires at specific intervals, e.g., one month, three months, six months and yearly for all Toronto office Legal Assistants to re‑assess training needs, arrange for additional training; adjust or update training programs as requiredIdentify opportunities for Legal Assistants to effectively and proactively leverage OslerACADEMY for ongoing learning and developmentAct as a “go-to resource” for all Legal Assistants; providing “just in time” support and mentorship to ensure they have the necessary skills and knowledge to support all needs and expectations of Legal ProfessionalsParticipate in system rollouts and other projects that impact the Legal Assistant rolePosition RequirementsEducation and ExperienceThe position requires a minimum of seven years' experience in developing and delivering learning programs for Legal Assistants and working as a Legal Assistant in a professional services or legal environment. Completion of a Community College diploma in Learning and Development is an asset. An equivalent combination of education, training and experience may be considered.Knowledge and SkillsExcellent communication (verbal and written) and interpersonal skillsSuperior time management and organizational skillsStrong client service orientationEnthusiastic and able to engage learners to maintain high levels of interest in training initiativesObservational skills to ensure training is effective and trainees are grasping concepts being taughtKnowledge of computer application software (MS Office) and other administrative programs and toolsKnowledge of Legal Assistant practices, procedures and environmentAble to identify and adapt to learner’s needsKnowledge of adult learning principlesWe are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.Accessibility and AccommodationWe thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.Background and Reference ChecksPlease note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date. #J-18808-Ljbffr