Customer Success Manager – Remote – FS422
3 days ago
Customer Success Manager – Remote – FS422 Join Fresche Solutions as a Customer Success Manager and drive customer success, product adoption, and business growth. Overview As a Remote CSM at Fresche Solutions, you will collaborate with operations, support, and sales teams to deliver exceptional customer experiences, build strong relationships, and expand client value. Responsibilities Help customers adopt new products and services and ensure smooth implementation Build and cultivate client relationships, understand needs, and translate strategic goals into execution plans Partner with delivery teams to maintain SLA compliance, resolve escalations, and drive continuous improvement Lead small projects (upgrades, changes) and proactively provide optimized support paths Measure retention, success, and KPI metrics, and collaborate with PMO to handoff customers from onboarding to steady‑state support Qualifications 5+ years of customer success or related experience, with a proven track record of building trust with clients Strong communication skills (verbal and written) and experience leading Quarterly Business Reviews (QBRs) and executive‑level discussions Knowledge of customer success processes, CRMs, and sales software applications (e.g., Salesforce, HubSpot) Understanding of SLAs, ITSM ticketing systems (Jira, ServiceNow) and basic technical terminology Bachelor’s degree in Business, Communications, or related field; industry certifications a plus Adaptable, problem‑solving, and collaborative team player with strong customer empathy Benefits & Perks Work remotely from anywhere, collaborate with a fast‑moving team, and contribute to a company that prioritizes values, customer success, and professional growth. #J-18808-Ljbffr
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Customer Success Manager – Remote – FS422
3 days ago
Montreal (administrative region), Canada Fresche Solutions Full timeCustomer Success Manager – Remote – FS422Join Fresche Solutions as a Customer Success Manager and drive customer success, product adoption, and business growth.OverviewAs a Remote CSM at Fresche Solutions, you will collaborate with operations, support, and sales teams to deliver exceptional customer experiences, build strong relationships, and expand...
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Customer Success Manager – Remote – FS422
3 days ago
Montreal (administrative region), Canada Fresche Solutions Inc Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager – Remote – FS422
3 days ago
Montreal (administrative region), Canada Fresche Solutions Inc Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager – Remote – FS422
5 days ago
Montreal (administrative region), Canada Fresche Solutions Inc Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager – Remote – FS422
5 days ago
Montreal, Quebec, Canada Fresche Solutions Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Montreal (administrative region), Canada Fresche Solutions Full timeA leading IT solutions provider is seeking a Customer Success Manager to drive customer success and product adoption. In this remote role, you will collaborate with teams to build client relationships and ensure smooth product implementation. Ideal candidates have 5+ years of experience and strong communication skills. You will help measure success and...
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Montreal (administrative region), Canada Fresche Solutions Full timeA leading IT solutions provider is seeking a Customer Success Manager to drive customer success and product adoption. In this remote role, you will collaborate with teams to build client relationships and ensure smooth product implementation. Ideal candidates have 5+ years of experience and strong communication skills. You will help measure success and...
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Customer Success Manager
3 days ago
Montreal (administrative region), Canada GHGSat Full timeGHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions. We are seeking a Customer Success Manager to join...
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Customer Success Manager
3 days ago
Montreal (administrative region), Canada GHGSat Full timeGHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions.We are seeking a Customer Success Manager to join...
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Customer Success Manager
2 weeks ago
Montreal (administrative region), Canada AppDirect Full timeAbout AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that...
