Customer Success Manager – Remote – FS422
4 days ago
WHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that our values are manifested at all levels of our organization. What you will do: Fresche Solutions is looking for a driven and motivated Customer Success Manager to join our team. The CSM will play a key role in helping Fresche Cloud manage customer-related activities. This position will work closely with our operations team while representing the company’s interests, developing business opportunities, and delivering measurable value. In your day-to-day you will be responsible for: Helping customers adopt new products and services Monitoring client relations to ensure smooth progress Building and cultivating client relationships by understanding their needs and requirements Developing trust and acting as an ambassador for positive customer experiences Supervising and ensuring follow-ups on implementation and maintenance of services Recommending proactive resolutions and optimized support paths to expand client business development Partnering with service delivery teams to ensure SLA compliance and timely resolution of escalations Leading small projects, including upgrades and changes Developing mutually beneficial value offerings between clients and the business Translating client strategic goals into concrete execution plans for business growth and added value Reviewing strategic goals and formulating proposals to help customers establish priorities and address gaps in offerings with operations, support, and sales management stakeholders Establishing and maintaining open and trusting communication with customers to obtain transparent feedback and ensure positive experiences Evaluating overall performance by defining success and retention metrics for implementation and maintenance of service offerings Working with the PMO to facilitate the handoff of customers from onboarding to steady-state support Proactively engaging with customers in support of KPIs What you must have: Strong track record of building trust with clients and maintaining strong business relationships Knowledge and understanding of the customer success process Excellent communication skills (verbal and written) Experience leading Quarterly Business Reviews (QBRs) and executive-level discussions In-depth knowledge of diverse business functions and principles (e.g., customer support, finance, operations) Bachelor’s degree in Business, Communications, or related field Relevant industry certifications (an asset) 5+ years of related experience Experience using sales software applications and CRMs Proficiency in MS Office products (Excel, Word, Outlook, PowerPoint) Understanding of technical terminology and concepts IBM i and MSP knowledge (a plus) Understanding of SLAs and ITSM ticketing systems (Jira, ServiceNow) Works with transparency, honesty, and integrity, instilling trust Strong customer empathy Ability to work cooperatively with others in a team environment Adaptability and strong problem-solving skills We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence. WHAT’S IT LIKE TO WORK AT FRESCHE? Visit our Website and Apply Today: FOLLOW US ON: LinkedIn: #J-18808-Ljbffr
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Customer Success Manager – Remote – FS422
4 weeks ago
Montreal (administrative region), Canada Fresche Solutions Inc Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager – Remote – FS422
4 days ago
Montreal (administrative region), Canada Fresche Solutions Inc Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager – Remote – FS422
6 minutes ago
Montreal, Quebec, Canada Fresche Solutions Full timeWHY JOIN FRESCHE? Our distinct company culture has made us a top employer, as well a premiere choice for our customers for the last 11 consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to...
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Customer Success Manager
3 weeks ago
Montreal (administrative region), Canada GHGSat Inc. Full timeGHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions. We are seeking a Customer Success Manager to join...
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Customer Success Manager
3 minutes ago
Montreal (administrative region), Canada AppDirect Full timeAbout AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that...
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Customer Success Manager
6 minutes ago
Montreal (administrative region), Canada AppDirect, Inc Full timeBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be...
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Montreal (administrative region), Canada MedMe Health Limited Full timeA healthcare technology company is seeking a Customer Success Manager for Eastern Canada. This role involves driving customer adoption and expansion among pharmacy clients, requiring bilingual proficiency in French and English. Candidates should have over 4 years of experience in customer-facing roles, ideally in regulated settings. Responsibilities include...
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Customer Success Manager
2 minutes ago
Montreal (administrative region), Canada Bizzabo Full timeDescription The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...
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Customer Success Manager
3 weeks ago
Montreal (administrative region), Canada Ivalua Full timeFounded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading...
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Customer Success Manager
3 weeks ago
Montreal (administrative region), Canada Ivalua Full timeFounded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading...
