Digital Fraud Officer

17 hours ago

Toronto, Canada RBC Full time

Job Description As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform. What will you do? Analyze and mitigate risk for online and telephone banking suspicious transaction alerts. Use analytical techniques to break apart complex, evolving fraudulent activities and trends. React and adapt continuously to ensure quick resolution of identified issues/gaps. Accurately prepare required documentation for online investigations. Take ownership and accountability for the resolution of escalated online fraud concerns. Use in-depth fraud knowledge and problem‑solving skills to identify and act on potentially fraudulent transaction activity. What you need to succeed? Must‑have Previous fraud experience. Professional and courteous phone manner. Strong decision‑making skills. Strong keyboarding skills. Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays. Bilingualism (English and French) required – you will regularly serve clients and do business with RBC partners and employees across Canada who have English or French speaking needs. Nice‑to‑have Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. Opportunities to take on progressively greater accountabilities. Job Skills Anti‑Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control Additional Job Details Address: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021, MONTRÉALCity: MontréalCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: Application Deadline: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #J-18808-Ljbffr

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