Guest Services Manager

5 days ago

BaieSaintPaul Quebec GZG Canada Germain Hôtels Full time $60,000 - $100,000 per year

We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and valet parking. is willing to go to great lengths to ensure the highest level of guest satisfaction.

WHAT YOU'LL DO   

  • Actively participate in the management and planning of the hotel staffing, financial and material resources and support major transformation projects.
  • Support, coach, develop and manage the performance of service teams through formal and informal means.
  • Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.  
  • Maintain excellent relations with all members related to the work environment: guests, employees, Germain Hotels service center, partners, suppliers, etc. 
  • Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.

WHAT YOU'LL BRING  

  • Diploma in Hotel Management or equivalent experience 
  • 3 to 5 years' experience in front desk management   
  • Ability to solve problems, manage priorities and work efficiently and professionally
  • Assertiveness and natural ability to communicate (both orally and in writing), inspire and mobilize teams 
  • Excellent understanding of budget forecasting based on labor and hotel operations costs
  • Good knowledge of the Office and OPERA PMS, an asset

WHAT WE OFFER  

  • Passionate about travel? Take advantage of great rates when you stay with Germain Hotels to travel the country. Again and again 
  • A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Squats help you relax? Get access to a state-of-the-art gym right in your workplace. 

Apply - we look forward to hearing from you

  • Guest Services Manager

    2 weeks ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...

  • Guest Services Manager

    2 weeks ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...

  • Guest Services Manager

    1 week ago

    Baie-Saint-Paul, Canada Germain Hôtels Full time

    Join to apply for the Guest Services Manager role at Germain Hôtels 1 day ago Be among the first 25 applicants We're looking for a Guest Service Manager who can easily build relationships and create a strong “synergy” within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know‑how to ensure smooth, efficient...

  • Intern, Guest Service

    24 hours ago

    Baie-Saint-Paul, Quebec, GZG, Canada Germain Hôtels Full time $30,000 - $40,000 per year

    "What can I do for you?" is your mantra We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. You are this person? This internship is for youWe have summer internship opportunity in our hotel Germain Charlevoix for a period varying between 3 and 6 months, starting in may 2026.WHAT YOU'LL DO Help with...

  • Guest Service Representative

    1 week ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Agent

    7 days ago

    Saint Paul, Canada Canalta Group Full time

    A little about us: 7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating...

  • Guest Experience Centre Consultant

    23 hours ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    1 week ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Agent Canalta Hotel

    2 weeks ago

    Saint Paul, Canada Canalta Group Full time

    A little about us: 7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating...

  • Guest Services Manager

    1 week ago

    Canada IHG Full time $60,000 - $62,000 per year

    DescriptionABOUT USAt InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand, you're more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people...