Sales Support Specialist

5 days ago

Varennes, Canada UL Solutions External Career Site Full time

This is a Hybrid position requiring 3 days/week in an office. Candidates must reside in Varennes (Quebec) Candidates must be Bilingual (French/English) Engages with customers via telephone or electronic inquiries for the purpose of taking orders, order fulfilment, or admin‑related post‑sales activities. Under moderate supervision, develops and shares quotes for specified categories of leads using standardized pricing tools. Processes orders into the ERP after quote acceptance, ensures clients receive follow‑up of sent quotes and assists in turning quotes into orders. Supports account managers and owners by performing administrative‑related tasks. Tracks previous orders and supplies data from internal data sources when directed by account owners and representatives to facilitate deeper knowledge of accounts and account opportunities. Supports on post‑sale inquiries that are received through either phone, email, or contact‑us form submissions with respect to invoicing, multiple listing, name/address changes, file transfers, my UL support queries, FUS estimates, file/volume withdrawals, reinstatements, alternate listing, Product iQ support etc. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Performs other duties as directed. Il s'agit d'un poste hybride nécessitant une présence au bureau trois jours par semaine. Les candidats doivent résider à Varennes (Québec) Les candidats doivent être bilingues (français/anglais). Interagit avec les clients par téléphone ou par courriel pour la prise de commandes, le traitement des commandes et les activités administratives liées au service après‑vente. Sous une supervision modérée, élabore et transmet des devis pour des catégories de prospects spécifiques à l'aide d'outils de tarification standardisés. Traite les commandes dans le système ERP après l'acceptation du devis, s'assure que les clients reçoivent un suivi des devis envoyés et contribue à la conversion des devis en commandes. Soutient les gestionnaires et les responsables de comptes en effectuant des tâches administratives. Effectue le suivi des commandes précédentes et fournit des données provenant de sources internes, à la demande des responsables et des représentants de comptes, afin d'approfondir la connaissance des comptes et des opportunités commerciales. Répond aux demandes de renseignements après‑vente reçues par téléphone, courriel ou formulaire de contact concernant la facturation, les listes multiples, les changements de nom/adresse, les transferts de fichiers, les demandes d'assistance My UL, les estimations FUS, les retraits de fichiers/volumes, les réactivations, les listes alternatives, l'assistance Product iQ, etc. Lit et respecte le Code de conduite d'Underwriters Laboratories et applique toutes les pratiques de sécurité physiques et numériques. Effectue toute autre tâche connexe. #J-18808-Ljbffr

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