Senior Community Manager

Base pay range CA$113,050.00/yr - CA$146,300.00/yr Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations depending on physical operations to harness IoT data for actionable insights and improvement. We help improve the safety, efficiency and sustainability of the global economy’s infrastructure – agriculture, construction, field services, transportation, and manufacturing – and are excited to transform these industries at scale. Working at Samsara means defining the future of physical operations, shaping product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring, and building for the long term as a publicly‑listed company. About the role We are looking for a strategic, empathetic, and results‑driven Senior Community Manager to architect our new B2B customer community. This role is a unique opportunity to build a critical program from the ground up, creating a vibrant digital space where customers can connect, share best practices, and receive technical answers. Beyond management, you will build the community, launch it, and continually innovate its growth and impact. You should apply if Impacting the industries that run our world, helping keep the lights on, feed grocery stores, reduce emissions, and keep workers safe. Being the architect of your own career – you will grow with Samsara in a hyper‑growth environment. Being energized by a vision to digitize large sectors of the global economy and bringing creative, ambitious ideas to customers. Thriving in a high‑calibre team that celebrates and supports one another. In this role, you will Architect and Launch – develop and execute the launch strategy, defining mission, KPIs, info architecture, content areas, user groups, and recruitment plan. Content & Programming – manage the editorial calendar, create foundational content, discussion prompts, and special programs such as AMAs or user spotlights to sustain engagement. Daily Engagement & Moderation – act as the primary host, stimulating conversations and moderating user‑generated content. Build Advocacy and Reward Members – implement gamification, recognition, and member spotlights to encourage sustained engagement. Manage Internal Expert Engagement – develop scalable processes to route queries to internal SMEs across Support, Education, Product, Partnerships, Marketing, and more. Reporting & Analytics – own the community dashboard, reporting on membership growth, engagement, content performance, and impact on case deflection and customer health. Champion Samsara’s cultural principles – focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team while scaling globally. Minimum requirements for the role 8+ years online community management experience, preferably in B2B SaaS or technology. Proven “0‑to‑1” launch of one or more online communities. Expertise in digital engagement and turning customer conversations into actionable insights. Experience architecting and launching a full community strategy, including mission, KPIs, info architecture, and recruitment. Skill in developing and managing an editorial calendar and special programs (e.g., AMAs). Daily community moderation experience, stimulating conversations and ensuring a respectful environment. Ability to build processes for routing questions to SMEs across departments. Proficiency in reporting and analytics, owning a dashboard and reporting key metrics such as engagement rates, growth, and business impact. An ideal candidate is also Strategic & Hands‑On – able to create a 12‑month plan and jump into moderation when needed. Data‑Driven – comfortable defining KPIs, using analytics tools, and translating data into actionable insights and executive reports. Cross‑Functional Leader – proven ability to build relationships and influence across Product, Support, Marketing, Education, and related teams. Samsara’s Compensation Philosophy Samsara’s compensation program delivers Total Direct Compensation that is at or above market, combining base salary, bonus/variable, and restricted stock units (RSUs). Eligible hires may receive an RSU award at hire and an annual refresh. Top performers may receive above‑market equity refresh awards. Annual base salary range for this position (full‑time, Canada): $113,050 – $146,300 CAD. Benefits Full‑time employees receive a competitive total compensation package, employee‑led remote and flexible working, health benefits, and more. Learn about our benefits on the Benefits site. Accommodations Samsara is an inclusive work environment committed to equal opportunity for qualified persons with disabilities. Please email or click here for reasonable accommodations. Flexible Working We embrace a flexible working model that supports remote, hybrid, and in‑person work. Some positions may require proximity to an office for collaboration. Location requirements, if any, are clearly stated in the role description. Fraudulent Employment Offers Samsara is aware of scams involving fake job offers. We do not charge fees at any hiring stage. Official communication comes from emails ending in ‘@samsara.com’ or ‘@us‑greenhouse‑mail.io’. For more information, visit our blog post on fraudulent offers. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing and Sales Industries Software Development Referrals increase your chances of interviewing at Samsara by 2x. #J-18808-Ljbffr