Lead Information Officers

Job Information Job Title: Lead Information Officers Job Requisition ID: 78696 Ministry: Forestry and Parks Location: South Region – Southwest Area Full or Part‑Time: Full‑Time Hours of Work: Up to 40 hours per week Permanent/Temporary: Temporary – Wage, Seasonal Scope: Open Competition Closing Date: Open Until Suitable Candidate Found Classification: Administrative Support 3 (AS3) Salary: $23.28 – $29.46 per hour (based on 40 hours per week) Wage employees receive 11.6% in lieu of benefits and vacation leave:• 5.6% of wage earnings instead of paid holidays• 6.0% of wage earnings instead of annual vacation pay Additional pay in lieu of benefits and vacation includes shift premium pay:• $3.25 per hour for weekends and holidays• $2.75 per hour for evenings Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature‑based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, visit For more information on Park locations visit Role Responsibilities Southern Alberta is looking to recruit the following for the 2026 summer season: 4 – 5 Lead Information Officers (AS3) for Lethbridge District and Pincher Creek District For All Positions, You Will: Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner. Maintain and improve knowledge to provide accurate, concise and relevant information, whether in‑person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations. Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments as required. Assist and work closely with other departments to ensure operational and visitor needs are met; e.g. support maintenance/caretaking for light shower building cleaning or light campsite garbage removal; aid visitor engagement with program set‑up and teardown. Identify and report any issues with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor. As directed by the Supervisor, assist in the distribution of information‑based communications such as posters, brochures, maps and program advertisements. Record and report statistics as directed by your supervisor. Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions to provide the public with current information. Record and report necessary safety, compliance, accident, or wildlife occurrences. Complete all required online, in‑person, and on‑the‑job training. Complete all required Occupational Health & Safety inspections. Complete personal performance agreements. Continued Role Responsibilities Information Officer (AS2) Dependent on Park location, specific tasks may include, but are not limited to: Complete business operation tasks on foot at various campgrounds, or at a camp store, booth or Visitor Centre. Utilize all functions of the shop.albertaparks.ca system to register campers or program participants, complete check‑ins and check‑outs, process campsites registration changes, and process payments or refunds. Use ASPIRA software to operate cash register and point‑of‑sale machine for retail sales of products and services, which may include firewood, ice, concession items, ice cream, souvenirs, and rentals. Ensure daily floats and cashouts are accurate and balanced. Monitor building security, complete opening and closing tasks/procedures, perform maintenance inspections for safety and cleanliness of facilities; report any maintenance issues. Assist with inventory management and control – restocking of merchandise, brochures, general tidying and informing supervisor of low stock. Lead Information Officer (AS3) Dependent on the Park location, the Lead Information Officer (AS3) duties and responsibilities include assisting with and performing AS2 duties with the addition of extra front‑line administrative and supervisory tasks such as: Provide ongoing support to AS2 Information Officers through regular check‑ins on progress and one‑on‑one training. Assist with input for seasonal performance reviews. Empower IOs to be independent in their roles by setting clear expectations and processes for decision‑making. Place orders for booth and store inventory (where applicable) to ensure proper supplies are available prior to busy campground times. Provide support for cash and revenue reconciliation. Ensure staff maintain and improve knowledge on recreational activities, park facilities, services, tours, public safety issues, tourism and travel opportunities, directives, policies and regulations. Support the distribution of information‑based communications such as posters, brochures, program advertisements. Ensure staff complete Government of Alberta mandatory online courses. Ensure staff complete all SiteDocs training and required inspections. Assist supervisors with performance feedback for Performance Agreements. APS Competencies Agility : Anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. Drive for Results : Champion innovation, display high standards, pay attention to detail, and demonstrate good work ethics. Develop Self and Others : Proactively learn about the needs of park visitors, reflect on public interactions, identify areas of improvement, and create a shared learning environment. Build Collaborative Environments : Promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue. Systems Thinking : Understand how the position contributes to broader Alberta Forestry and Parks goals and outcomes. Creative Problem Solving : Assess options, understand implications, and determine appropriate actions to achieve solutions. Qualifications Required Lead Information Officer (Administrative Support 3) High School Diploma One year of combined customer service and supervisory experience. Equivalency Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience. Additional Requirements Intermediate (Standard) First Aid and CPR Level C + AED. Successful candidates must obtain a Criminal Record Check. Valid Class 5 Driver’s License (or equivalent) and a current 3‑year Driver’s Abstract (with no more than 6 demerits). Current Workplace Hazardous Materials Information System (WHMIS) certificate. Assets (Skills & Experience) Problem‑solving and adaptable. Ability to work independently and in a team setting. Well‑developed interpersonal and communication skills. A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people. Outgoing, friendly personality with experience working with the public. Strong conflict resolution and de‑escalation skills to manage customer complaints. Knowledge of additional local tourism, amenities, cultural and natural history, flora and fauna. Good time management skills, attention to detail, and ability to work well under pressure. Previous experience with Parks or the Tourism Industry. Experience in retail operations including processing cash and POS payments, till balancing, inventory stocking. Proficiency in the Microsoft suite and other computer programs. A love of parks and the outdoors, camping and/or nature. Ability to speak languages other than English. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to Terms of Employment Seasonal Wage Opportunities: Starting April/May and ending September/October 2026. Exact contract term dependent on location and operational needs. All positions require evenings, weekends, and holiday work, as scheduled. Vacation requests will be considered but not guaranteed. Notes Those selected for an interview must provide three work‑related references. Successful candidates will be required to complete mandatory Government of Alberta training courses. Shared rental staff housing may be available, dependent on Park Location. No pets are permitted in Park staff housing. About Your Work Environment Working at one of seven locations in the Southern Region, you will find an energetic and fulfilling seasonal position with Alberta Parks. Park Locations Park Lake Provincial Park – Located 15 minutes west of Lethbridge, AB. Information Officers work closely with all teams in the Southwest Area to provide Visitor Services in parks including Police Outpost Provincial Park, St. Mary Reservoir Provincial Recreation Area and more. Onsite, fully furnished staff housing may be available upon request. Chain Lakes Provincial Park – Located in the Black Diamond Area, west of Nanton, AB. Alberta Parks is searching for a Lead Information Officer to base from Chain Lakes Provincial Park but also travel throughout the Southwest Area. Onsite, fully furnished staff housing is available for rent. Police Outpost Provincial Park – Located South Cardston, AB in the Southwest Area. The Lead Information Officer works closely with the Park Lake Team to provide Visitor Services in St. Mary Reservoir Provincial Recreation Area, Payne Lake Provincial Recreation Area, Woolford Provincial Park and more. Onsite, fully furnished staff housing may be available upon request. Beauvais Lake Provincial Park – Located close to Pincher Creek, AB. Staff based in this area also provide Visitor Services in Castle Provincial Park, Chinook Provincial Recreation Area, Lundbreck Falls, Oldman Dam Provincial Recreation Area, Livingstone Falls and more. Onsite, fully furnished staff housing may be available for rent. Further Information Any initial costs associated with obtaining required documents/checks will be the responsibility of the candidate. Some reimbursements may occur. Interview travel expenses will not be reimbursed. Out‑of‑province applicants can obtain the required documents/checks from the province they currently reside in. Instructions For Your Resume Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. Indicate whether your work experience was casual, part‑time or full‑time. Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight‑hour shifts per week). What We Offer Working for the Alberta Public Service – Alberta Public Service Benefit Information – Research Alberta Public Service Careers tool – Professional learning and development – Positive workplace culture and work‑life balance. Mentorship Programs. Resources For Applicants How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles for more information. It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information. It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at #J-18808-Ljbffr