Customer Success Account Manager
3 weeks ago
Job Title: Customer Success Account Manager Location: Remote (Toronto, ON) Job Type: Full-time Company: Microsoft Job Overview Microsoft is seeking a Customer Success Account Manager to drive customer satisfaction, optimize product adoption, and ensure long-term business success. This role is part of the Customer Experience & Success (CE&S) organization, which focuses on accelerating business value for customers through Microsoft's technology solutions. As a key member of the Global Customer Success (GCS) team, you will be responsible for nurturing relationships, delivering customer-centric strategies, and supporting digital transformation initiatives. Responsibilities Customer Relationship Management Build and maintain relationships with key customer stakeholders, partners, and internal teams. Understand customer business priorities and align them with Microsoft solutions. Guide conversations to facilitate the achievement of customer business objectives. Develop and contribute to a customer success plan supporting business transformation. Communicate effectively with executive-level stakeholders. Technical Expertise & Digital Transformation Leverage technical knowledge of Microsoft Cloud solutions (Azure, Modern Work, Dynamics 365). Identify opportunities for customer growth and digital transformation. Collaborate with technical specialists to recommend relevant Microsoft technologies. Stay informed about industry trends and Microsoft’s technology roadmap. Customer Success Leadership Align Microsoft services with customer goals and priorities. Execute program planning, customer reviews, and engagement prioritization. Identify and mitigate potential adoption blockers. Track product usage and adoption to ensure long-term customer retention. Provide proactive support and escalate issues as needed. Operational Excellence Utilize Microsoft delivery methodologies to manage customer operational health. Develop and implement deliverable programs that enhance customer experience. Drive accountability for customer milestones and consumption goals. Report and track adoption trends to improve customer success strategies. Qualifications Required Qualifications: Bachelor's Degree in Business, Computer Science, Psychology, Sociology, or related field. 2+ years of experience in customer success, consulting, solution delivery, or portfolio management. Strong communication, relationship-building, and problem-solving skills. Preferred Qualifications: 5+ years of experience in customer success, account management, or related roles. Experience in cloud computing, enterprise software, or IT consulting. Microsoft or equivalent certifications (e.g., Azure, Microsoft 365). ITIL Foundation certification or equivalent service management experience. Additional benefits include a base salary range of CAD $66,500 - $128,300 per year, comprehensive healthcare and retirement plans, flexible work arrangements (100% remote option), and opportunities for professional development and career growth. About Microsoft Microsoft is a global leader in technology, committed to empowering individuals and organizations through innovative software, cloud solutions, and AI-powered technologies. Microsoft fosters an inclusive work environment and provides equal employment opportunities to all candidates. Apply now to become a key part of Microsoft’s mission to empower every person and organization on the planet to achieve more #J-18808-Ljbffr
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Customer Success Account Manager
1 week ago
Toronto, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Account Manager
1 week ago
Greater Toronto Area, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
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Customer Success Account Management
3 days ago
Greater Toronto Area, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster...
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Customer Success Account Manager
2 weeks ago
Toronto, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
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Account Manager, Customer Success
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Toronto, Canada Jackpot Full time**ABOUT THE ROLE**: As an** Account Manager**, you'll be the primary point of contact for our most valued players. You will be delivering a high-touch, seamless experience that feels thoughtful at every step. This role isn't about sales quotas, it is about building trust, deepening relationships, and championing customer needs in a fast-paced, digital...
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Customer Success Manager
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Toronto, Canada Belcan Corporation Full timeJob Title: Customer Success Manager Location: Toronto, ON Remote – must be located in Canada We are helping our client find an experienced Canadian based customer success professional to join their growing international team. The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post‑sales journey to make sure customers...
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Customer Success Manager
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Toronto, Canada Belcan Corporation Full timeJob Title: Customer Success Manager Location: Toronto, ON Remote – must be located in Canada We are helping our client find an experienced Canadian based customer success professional to join their growing international team. The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post‑sales journey to make sure customers...
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Account Manager, Customer Success
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Toronto, Canada Ascend Fundraising Solutions Full time**WHO WE ARE** Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox...
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Customer Success Manager
17 hours ago
Toronto, Canada Meltwater Group Full timeOverview What We’re Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your...
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Customer Success Manager
15 hours ago
Toronto, Canada Meltwater Group Full timeOverviewWhat We’re Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus...
