Account Manager, Customer Success
7 days ago
**ABOUT THE ROLE**: As an** Account Manager**, you'll be the primary point of contact for our most valued players. You will be delivering a high-touch, seamless experience that feels thoughtful at every step. This role isn't about sales quotas, it is about building trust, deepening relationships, and championing customer needs in a fast-paced, digital environment. You'll manage a portfolio of high-value users, proactively addressing their needs, resolving issues, and acting as their internal advocate across teams. Your work will directly impact retention, engagement, and loyalty. Success in this role means consistently exceeding expectations. You'll collaborate cross-functionally to enhance the customer journey, streamline support, and raise the bar for what exceptional service looks like at **Jackpot**. **WHAT YOU'LL DO**: - Strategically service a portfolio of approx. 150 high valued players. - Confidently handle high level escalations and diffuse heated situations. - Build strong relationships with clients to help increase brand loyalty. - Take responsibility for increasing your product and brand knowledge. Proactively communicate new features to the relevant players in your portfolio, act on opportunities to educate customers on features and products to increase value. - Be the bridge between the customer and various operational teams, supporting Jackpot in adhering to its compliance obligations. - Demonstrate the ability to articulate and understand the headlines, KPIs, and key activities which drive the performance of your portfolio. **YOU IDEALLY HAVE**: - 2-4 years of B2C Relationship Management Experience (preferred) - Self motivated with the willingness to build a function from the ground up, and the ability to work in a fast, high-growth environment. - Proven success in managing a high-volume, high value customer portfolio. - Analytical mindset with the ability to spot patterns and use data to drive decisions. - Experience working with CRM tools and support platforms (Salesforce, Zendesk, etc.) - Resilience, empathy, and ownership in a fast-paced, high-growth environment. **ABOUT YOU**: - You enjoy working with others, especially cross-functionally, but are also known to be incredibly autonomous when it comes to your work output. - You are not bothered by competing tasks or priorities. You know how to structure your time and work while managing team member expectations to prioritize projects effectively. - You have grit, tenacity, and what people describe to be a "get it done" mentality. You don't believe any task is too big or too small for you. - You are not bothered by change or shifting priorities. You've been described as adaptable and solutions-oriented. - You care about doing what is right for the customer. **WHAT WE CAN OFFER**: - $85,000 CAD Base Salary + Bonus + Equity - Hybrid Schedule within our VGW Office - Comprehensive Health Benefits - Unlimited PTO - Retirement Saving Fund - Internet and Phone Allowance - The opportunity to have a voice, say, and "leave your fingerprints" on our product and business - A commitment to provide you with the benefits of a start-up career without the start-up pains - A culture of trust and accountability Jackpot is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
-
Customer Success Account Manager
3 weeks ago
Toronto, Canada Microsoft Full timeJob Title: Customer Success Account Manager Location: Remote (Toronto, ON) Job Type: Full-time Company: Microsoft Job Overview Microsoft is seeking a Customer Success Account Manager to drive customer satisfaction, optimize product adoption, and ensure long-term business success. This role is part of the Customer Experience & Success (CE&S) organization,...
-
Customer Success Account Manager
1 week ago
Toronto, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
1 week ago
Greater Toronto Area, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Management
4 days ago
Greater Toronto Area, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster...
-
Customer Success Account Manager
2 weeks ago
Toronto, Canada Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Customer Success Manager
5 hours ago
Toronto, Canada Belcan Corporation Full timeJob Title: Customer Success Manager Location: Toronto, ON Remote – must be located in Canada We are helping our client find an experienced Canadian based customer success professional to join their growing international team. The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post‑sales journey to make sure customers...
-
Customer Success Manager
51 minutes ago
Toronto, Canada Belcan Corporation Full timeJob Title: Customer Success Manager Location: Toronto, ON Remote – must be located in Canada We are helping our client find an experienced Canadian based customer success professional to join their growing international team. The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post‑sales journey to make sure customers...
-
Account Manager, Customer Success
2 weeks ago
Toronto, Canada Ascend Fundraising Solutions Full time**WHO WE ARE** Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox...
-
Customer Success Manager
4 hours ago
Toronto, Canada Meltwater Group Full timeOverview What We’re Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your...
-
Customer Success Manager
52 minutes ago
Toronto, Canada Meltwater Group Full timeOverviewWhat We’re Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus...
