Claims Manager

Overview We\'re looking for a Claims Manager - National Large Loss Property to join our growing team. This is a full-time permanent position that can be based in any of our Quebec or GTA offices. What You\'ll Do Manage the day to day operation of the Property Large Loss team to ensure results meet team, department, corporate, provincial and regulatory standards and goals; provide regular feedback to leadership on results. Achieve essential business goals and meet customer service expectations. Provide technical oversight and guidance with a focus on indemnity and expense control, as well as optimal customer experience. Act as claims authority within areas of expertise and provide direction on policy interpretation, quantum analysis, reserving and technical issues. Settle large or complex claims within authority or escalate issues as necessary. Continually assess and improve workflows to ensure efficiency; respond to and partner with internal and external contacts to ensure collaborative relationships with all stakeholders. Work closely with the Director and Claims Managers to develop strategies and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions. Monitor financial performance and productivity and report observations, progress and recommendations to key stakeholders. Lead and contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation in problem solving. Provide effective leadership, including hiring and terminations, coaching and mentoring, performance management, and career development for direct reports. Lead property large loss training strategy. Complete monthly file reviews and audits, identify opportunities and develop action plans. What You Bring To The Table A minimum of 10 years of management, coaching and mentoring experience in commercial property claims. Extensive experience handling large and complex property losses, including builders risk, business interruption and time element claims in all Canadian jurisdictions. Technical expertise in coverage analysis, building construction and quantum evaluation. Excellent organization and time management skills. Strong negotiation, project management and problem solving skills. Knowledge of reinsurance is an asset. Ability to foster a culture of continuous improvement and drive positive change. Demonstrated ability to lead by example through Intact\'s Leadership Success Factors. Excellent customer, communication and interpersonal skills; ability to relate to anyone. Bilingual in French and English; regular interaction with colleagues across the country. AMF license required. What We Offer Our hybrid work model provides balance between working from home and meaningful in-person interactions. A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem with learning journeys, interactive online content, and programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Supportive leaders and colleagues who will help you grow A Community Impact program reflecting your contributions to your community Equal Opportunity & Accessibility We are an equal opportunity employer. We value diversity and strive to create an accessible workplace where employees feel valued and included. We encourage applications from equity-deserving groups. We acknowledge Canada\'s Indigenous history and support policies to ensure equal access and participation, including workplace accommodations. If we can provide a specific adjustment to make the recruitment process more accessible, please let us know when we reach out about a job opportunity. Learn more about our recruitment process and candidate journey here. If you are an Intact or belairdirect employee, please apply on the Internal Career Site. Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industries: Insurance #J-18808-Ljbffr