Customer service claims agent 12 months contract

1 day ago

Laval, Canada Excel personnel inc. Full time

Our client, a company specializing in retail, is looking for a customer service claims agent on a 12-month contract. Salary 48K Workplace Laval Monday to Friday from 7 a.m. to 3:30 p.m. in person The incumbent acts as the first point of contact for operators and customers in all matters relating to insurance claims. He/she handles claims following bodily injury, breakage or damage to company property/buildings or third-party property, as well as automobile fleet claims. Responsibilities : - Act as a resource person for operators in the event of a claim for bodily injury, breakage or damage to company or third-party property/buildings, as well as fleet claims; - Coordinate claims files according to established protocols (e.g. billing and/or reimbursement); - Follow-up with operations, customers and insurer and/or claims adjuster; - Handle telephone complaints related to customer service claims; - Synthesize documents required for the production of various statistical reports; - Answer calls and e-mails; - Provide administrative support for the Insurance and Claims Department; - Benefits after 3 months - Group insurance program: you can choose the coverage that best suits your needs and add optional insurance (health and dental care, long-term disability, life insurance, health management account). - Pension plans - Share purchase plan - Paid time off: Recharge your batteries with paid time off, including vacation, sick and personal days to help you maintain a healthy work-life balance. Other benefits : - Employee discount. - Training and development: Develop your skills and advance your career with ongoing training and development opportunities, including workshops, seminars and online courses. - Recognition and rewards - Mentoring program Excel personnel inc. acts as a third party in the recruitment process. By applying, you consent to the sharing of your application. All personal information collected will be handled in accordance with our Privacy Policy. - DEC in secretarial or administrative studies; Experience : - Minimum of one year of relevant experience in customer service (telephone); - Experience in administrative support (an asset); - Experience in the insurance sector and in claims file management will be considered an asset. Knowledge and skills : - Excellent command of the Office suite; - Thoroughness, organizational skills and ability to manage priorities; - Diplomacy, autonomy; - Excellent communication skills; the role requires collaboration with global teams.

  • Customer service claims agent 12 months contract

    3 weeks ago

    Laval, Canada Excel Personnel inc. Full time

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