Managing Director, Loyalty
2 weeks ago
Managing Director, Loyalty & Partnerships Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save‑On‑Foods and other well‑known grocery banners. With nearly 300 retail locations, we employ more than 30,000 team members. We have an exciting opportunity for a full‑time Managing Director, Loyalty & Partnerships to join our More Rewards team in Langley, BC. Reporting to the Vice President, Customer Loyalty, the Managing Director, Loyalty & Partnerships is responsible for the strategic advancement of the More Rewards program. This role oversees the design, direction, and execution of loyalty strategies that strengthen customer value, drive measurable business impact, and support the broader objectives of Pattison Food Group. Responsibilities Define and lead the long‑term strategy for the More Rewards program, identifying growth opportunities and ensuring alignment with enterprise priorities. Manage a team of loyalty professionals, providing clear direction, operational discipline, and a focus on performance and accountability. Collaborate closely with PFG retail banners and cross‑functional teams to drive integration of loyalty priorities, support key initiatives, and advance customer‑centric decision making. Oversee the partner ecosystem, maintaining strong relationships and negotiating agreements that enhance program value, reach, and financial performance. Accountable for loyalty financial performance, including target setting, forecasting, budgeting, and return‑on‑investment assessments. Use data and analytics to understand customer behaviour, guide strategy, and evaluate program effectiveness. Champion measurement discipline and a test‑and‑learn mentality. Qualifications A bachelor's degree in marketing, business administration, or a related field; an MBA or similar advanced degree is an asset. 10+ years of progressive experience in loyalty, CRM, customer engagement, or related fields within complex, customer‑focused organizations. Proven experience managing teams and delivering results in a multi‑stakeholder environment. Strong partner management capabilities, including contract negotiation and strategic relationship oversight. Demonstrated ability to translate insights into actionable strategies and business cases. Ability to travel as required. About You Emotionally intelligent: self‑aware, empathetic and possess a high level of Emotional Intelligence (EQ). Strategic and decisive – able to assess complex issues, establish priorities, and set clear direction. Customer‑focused – draws on customer insights to guide decisions and strengthen program value. Financially grounded – connects strategy to financial outcomes and long‑term program health. Relationship‑oriented – builds trust quickly and navigates complex stakeholder dynamics effectively. Insight‑driven – uses data and analytics to inform decisions and evaluate program performance. A culture steward – fosters accountability, professionalism, and a high‑performing team environment. What We Offer In addition to a highly competitive salary, we offer a wide range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression. The compensation for this position is based on location, education, skills, experience and other factors. #J-18808-Ljbffr
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Managing Director, Loyalty
2 weeks ago
City of Langley, Canada Pattison Food Group Full timeManaging Director, Loyalty & Partnerships Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save‑On‑Foods and other well‑known grocery banners. With nearly 300 retail locations, we employ...
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Managing Director, Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeManaging Director, Loyalty page is loaded## Managing Director, Loyaltylocations: Langley Office - Langley BCtime type: Full timeposted on: Posted 24 Days Agojob requisition id: R-00033887Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.Pattison Food Group Ltd. is a...
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Managing Director, Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeManaging Director, Loyalty page is loaded## Managing Director, Loyaltylocations: Langley Office - Langley BCtime type: Full timeposted on: Posted 24 Days Agojob requisition id: R- Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.Pattison Food Group Ltd. is a certified Great...
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Managing Director, Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeManaging Director, Loyalty page is loaded## Managing Director, Loyaltylocations: Langley Office - Langley BCtime type: Full timeposted on: Posted 24 Days Agojob requisition id: R-00033887Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.Pattison Food Group Ltd. is a...
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Managing Director, Loyalty
2 weeks ago
Township of Langley, Canada Pattison Food Group Full timeCome join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.We have an...
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Senior Director of Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeA leading grocery retailer in Langley, BC, is seeking a Managing Director of Loyalty to lead the More Rewards program. This role involves developing strategies to enhance customer engagement and drive profitable growth. The ideal candidate will have at least 10 years of experience in loyalty program management, strong leadership skills, and a data-driven...
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Senior Director of Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeA leading grocery retailer in Langley, BC, is seeking a Managing Director of Loyalty to lead the More Rewards program. This role involves developing strategies to enhance customer engagement and drive profitable growth. The ideal candidate will have at least 10 years of experience in loyalty program management, strong leadership skills, and a data-driven...
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Senior Director of Loyalty
2 weeks ago
City of Langley, Canada Save-On-Foods Full timeA leading grocery retailer in Langley, BC, is seeking a Managing Director of Loyalty to lead the More Rewards program. This role involves developing strategies to enhance customer engagement and drive profitable growth. The ideal candidate will have at least 10 years of experience in loyalty program management, strong leadership skills, and a data-driven...
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Managing Director, Loyalty
2 weeks ago
Langley, BC, Canada Pattison Food Group Full timeCome join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.We have an...
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Managing Director, Loyalty
2 weeks ago
Langley, British Columbia, Canada Pattison Food Group Full timeCome join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.We have an...
