E-Commerce Customer Service Associate

4 weeks ago


Toronto, Canada Nella Food Equipment Full time
_*Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location*_
*Responsibilities:*

* Assist customers with Online Chats, email and Phone calls
* Provide quotation to customers with options available.
* Answer phone calls and direct customers to the correct department or person.
* Able to response to customers in a timely manner with quotations or response to inquiries.
* Able to work independently and in a team.
* Able to do multiple roles and be open to growth in other areas of e-commerce
* Ability to assist customers with online inquiries/orders.

*Requirements:*

* Understanding of Shopify & FreshDesk is an asset.
* Knowledge of Autoquotes is an asset
* Must have excellent professional English skills, both written and interpersonal.
* Amazing customer service skills
* Proficient with Excel and Google Sheets.
* Quick learner and self-starter.
* Organized, able to multi-task and coordinate priorities.

_*Sound like you? Apply today*_

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:
* Dental care
* Extended health care
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Commission pay

Experience:
* Customer service: 2 years (required)
* shopify: 1 year (required)
* upselling: 1 year (required)
* E-commerce: 2 years (required)

Work Location: In person

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