Product Manager

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. At Air Canada, we are passionate about building great product experiences that help our customers travel the world. As we continue to grow the company into a global champion, product management and IT is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well. Air Canada seeks a highly motivated, detail‑oriented Product Manager to join the IT team at Air Canada. The ideal candidate interfaces with Air Canada business groups to identify and prioritize business requirements. This individual must be customer‑centric and have a passion for the travel industry and an in-depth knowledge for creating innovative and high‑performance experiences. They also must be comfortable in working in a high‑paced, high‑energy, collaborative environment with a focus on a continuous product delivery model. Specifically, Air Canada is seeking a seasoned Product Manager for HR Systems to lead the strategy, development, and continuous improvement of digital products that support key moments in the employee journey, requiring a product leader who understands the aviation industry and the unique needs of a diverse, operational workforce. The ideal candidate brings strong product management expertise, deep operational understanding, and a passion for elevating the employee experience through intuitive, reliable, and modern HR systems. Responsibilities Create and manage the program and release roadmaps that align to business goals and KPIs (Key Performance Indicators). Act as the key IT liaison across all functional areas, including business units, IT, and external vendors for airline operational business areas. Create successful relationships with business and being trusted advisors on issues and aspects related to IT. Lead and mentor a team of product owners to build industry leading digital experiences. Be comfortable with leading by influence to drive outcomes in a cross-matrix team. Manage key business stakeholder relationships and work with Business Owners to define experiences that deliver on key business outcomes and goals. Define, Prioritize, and Manage feature backlog for your portfolio and communicate that vision with agile delivery teams. Define, refine, and drive the product vision and roadmap for HR systems across the full employee lifecycle (from recruitment to retirement). Identify opportunities to streamline and enhance the employee journey through digital tools and process improvements. Partner with HR, Operations, and IT leadership to develop multi‑year strategy for HR technology modernization. Lead end‑to‑end product lifecycle management: discovery, requirements definition, prioritization, delivery, launch, and iteration. Conduct user research with operational teams to understand frontline and corporate employee needs. Translate business and operational requirements into clear technical specifications for development teams. Work closely with technology teams to ensure systems are secure, scalable, and aligned with enterprise architecture standards. Serve as the primary liaison between HR, Operations, IT, and vendor partners. Communicate product updates, roadmaps, and value to executive stakeholders. Champion change adoption and lead rollout strategies for new HR systems/features across a dispersed, multilingual workforce. Ensure new solutions support unionized environments and operational constraints. Monitor performance of HR systems and proactively identify improvements. Use data and employee feedback to guide enhancements and ensure system usability. Ensure that all products meet accessibility, compliance, and employee experience standards. Work with Solution Managers, Release Train Leads, and System Architects to ensure capabilities, technical requirements and release planning meets long term goals. Provide technology specific financial inputs related to a key functional area. Identify and drive new ways of working together using new processes and tools. Prepare presentations and actively participate in meetings with senior leadership across the company to communicate roadmap, new features, and data. Qualifications Bachelor’s degree in Business, Engineering, Computer Science, HR, or a related field (Master’s degree an asset). 4+ years of analyst or product management experience. Ability to energize people in fast‑paced and dynamic environment. Experience leading a team of product owners or business analysts and product designers. Ability to provide clear direction and effective communication both in technical and business terms. Demonstrates openness and willingness to adapt to different and new ways of doing things. Takes responsibility for the results and actively participates in the future direction of the organization. Must be a team player with ability to work closely with diverse groups and working styles. Ability to establish and maintain effective business relationships. Innovative and creative with the ability to identify and develop business opportunities. Strong management, organizational and planning skills. Strong understanding of at least one type of Agile process (SCRUM, SAFe, etc). Experience with SDLC (Software Development Life Cycle) tools like JIRA, Confluence. Experience with participating in product discovery sessions. Airline or Travel Industry (Commercial, Loyalty, Operations, Cargo, Call Center) experience is a plus. Proven experience working in or with the airline or aviation industry. Strong understanding of operational environments, frontline workforce needs, and complex employee experience challenges. Demonstrated ability to lead cross‑functional teams and deliver technology‑backed business transformation. Strong technical acumen with the ability to translate business requirements into technical solutions. Excellent communication and stakeholder management skills. Preferred Experience with HRIS/HR platforms such as Workday, SuccessFactors, ServiceNow HRSD, or similar. French language proficiency (bilingual French/English preferred). Experience designing or optimizing the full employee lifecycle. Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment. Key Competencies Strategic thinking & long‑term planning User‑centered design mindset Ability to work in high‑paced, operationally complex environments Strong analytical and problem‑solving skills Change management and communication excellence Technical literacy and comfort working with engineering teams Conditions Of Employment Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. #J-18808-Ljbffr