Account Manager

Account Manager – FDH Electronics Who We Are FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end‑to‑end supply chain solutions for OEM and aftermarket customers. With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions: Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket. Why Work Here Fast‑paced & Impactful Work – Every decision helps keep aircraft flying and missions moving. Driven Team & Culture – Supportive, driven colleagues who support you every step of the way. High‑Growth Opportunities – We invest in your success with training and development. Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA), 401(k) matching, wellness activities, and more. We Are Looking For The Account Manager serves as the link between FDH Electronics and the specific accounts they’ve been assigned to handle. They listen carefully to a client’s needs and figure out ways to achieve the objectives. What You’ll Do Be the primary point of contact and build long‑term relationships with customers. Help customers through email, phone, online presentations, screen‑share, and in‑person meetings. Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Enhance department and organization's reputation by owning new and different requests and exploring opportunities to add value. Keep current clients satisfied and deliver exceptional client service on a day‑to‑day basis. Monitor and analyze customers’ usage of our product. Work with the Sales team to onboard and integrate new clients and develop existing client relationships. Quote and sell the entire product line to customers. Load new part numbers into the system. Handle RMA and Order Entry. Monitor various reports including sales flash, open orders, hold report, customer forecast report, and overall portal management. Act as the lead on customer calls and meetings along with the Business Development Manager. Monitor and improve the customer score card. What You Bring Bachelor’s degree in sales, communications, or related experience. Ability to collect, track, and analyze large amounts of data. Exceptional verbal and written communication skills. Adaptability and strong problem‑solving skills. Excellent active listening skills. Ability to build rapport and collaborate with others within the company and externally. Language Requirements French – required for internal communication and interaction with Québec‑based clients. English – required due to regular communication with clients, suppliers, and partners outside Québec. Working Conditions Job Type: Full‑time, permanent. Location: Québec (on‑site / hybrid / remote, as applicable). Schedule: Daytime business hours. Legal & Compliance Notice This position complies with Québec labour standards (CNESST) and applicable human‑rights legislation. FDH Electronics is an equal opportunity employer and encourages applications from women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities. Eligibility to Work Candidates must be legally authorized to work in Canada. Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industries Aviation and Aerospace Component Manufacturing Location: Montreal, Quebec, Canada. Salary: CA$40,000 – CA$50,000. #J-18808-Ljbffr