IT Application Manager

Taghleef Industries, Inc. has built a reputation as one of the world’s largest and most recognized industry leaders in specialty BOPP (Biaxially Oriented Polypropylene) films. The Application Manager – IT is responsible for managing and supporting all business applications used at the Ti NA sites. This includes understanding the company's strategy, business acumen and processes, and facilitating the business needs locally of NA as well as supporting and working for the Global systems/tool’s operation support used in NA. This role directly reports into the Regional IT Manager Americas and ensures compliance with the global IT policies and procedures. Responsibilities Manage the business application operation support via the global helpdesk process. Lead the local application team, guiding direct reports and junior specialists, and collaborate with peers across Global IT. Coordinate vendor relationships for updates, licensing, and support. Align with and enforce Security & Compliance defined by Global IT. Facilitate end‑user training sessions and produce required documentation per the SDLC cycle. Manage change request tasks, minor, major, or business projects/tasks in the USA and Canada. Resolve Tier 2 user system problems by gaining and applying expertise in: Honeywell OptiVision Manufacturing Execution System SAP Business Warehouse SAP Business Objects Other applications or tool sets used to support the business (Manufacturing process). Global BI Global MDM Ensure the Business Team provides requirement documents and works with the vendor/IT to evaluate feasibility options. Provide support for issues/deliverables required by the functional areas. Ensure user acceptance testing and user training processes are adhered to. Align with infrastructure and technology processes. Follow the change management process defined in the Global helpdesk system. Participate effectively in a team environment. Involve in evaluation of any new software/systems solutions for the business. Maintain professional communications with all levels of the organization. Perform any other tasks assigned by the Regional IT Manager and the Global IT Managers/Director. Provide after‑hours support when required. Perform other related duties as assigned. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. 12–15 years of experience in Business Applications support in a Manufacturing environment. Preferably SAP experience; any ERP system experience is desired. Technical proficiency in software development, databases, business application support, and system integration. Project management experience with methodologies and ability to manage multiple tasks simultaneously. Strong problem‑solving and troubleshooting skills. Excellent communication skills and ability to work collaboratively with cross‑functional teams. Primarily office‑based with occasional visits to manufacturing sites. On‑call availability may be required for critical business system issues and emergencies. Open to travel between the US and Canada, and to other Taghleef sites as needed. Benefits Taghleef offers a solid track record of growth and expansion in the food packaging industry as well as a competitive benefits package including paid time off, paid holidays, health/prescription, dental and vision insurance, short‑ and long‑term disability coverage, basic life insurance, additional life insurance amounts via payroll deductions, flexible spending accounts, company‑funded health savings accounts, fitness reimbursement, tuition assistance, and 401(k) with a company match. EEO Statement Taghleef Industries, Inc., is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. Additional Information Taghleef is a Drug‑Free Workplace – Must pass pre‑employment drug screen and background check. Location: Saint‑Laurent, Quebec, Canada #J-18808-Ljbffr